Healthcare Provider, Business Operations - Senior Manager

About the role

As part of the Corporate Technology Strategy team, you will support delivery of digital and technology transformation engagements. You will utilize your deep technology skills to support delivery of digital transformation engagements across the entire lifecycle.

Responsibilities

• Advise clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies
• Build technology solutions using AI and other platforms to enable outstanding client outcomes
• Lead large, multi-year transformation workstreams with structured planning, governance, and high-quality delivery, managing complex project activities including issue resolution, dependency management, and executive reporting
• Shape solution design and transformation strategies across multiple healthcare administrative domains (e.g., finance, HR, supply chain), leveraging deep expertise and a strong understanding of provider operations, business case development, and process improvement
• Oversee change management and user adoption through readiness assessments, stakeholder engagement, communications, and training, while building trusted relationships and aligning diverse clinical, operational, and functional teams
• Guide, coach, and develop Managers and Senior Associates to strengthen delivery capabilities, functional expertise, and overall team performance
• Drive business and practice development by shaping pursuit content, developing proposals, owning initiatives like internal tool creation or AI-enabled accelerators, and identifying growth opportunities during delivery
• Support client decision-making and transformational outcomes by applying data analysis, benchmarking, structured problem-solving, capturing lessons learned, codifying industry standard practices, and contributing to internal knowledge and offering evolution

Requirements

• Bachelor’s degree
• At least 7 years of consulting and/or healthcare provider industry experience, with at least 4 years leading teams, major workstreams within business, or technology-enabled transformation programs
• Understanding and experience executing the software development lifecycle in large enterprise
• In-depth technical experience with enabling platforms such as Oracle, Workday, or UKG, and understanding of how they support provider operational processes.

Qualifications

• Master’s degree preferred
• Core Technology Strategy Skills: Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity); Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis; Knowledge of enterprise architecture concepts and common architecture frameworks; Experience assessing IT capabilities and identifying gaps to better align technology with business needs; Ability to support performance management through KPIs/OKRs, dashboards, and governance processes; Experience supporting IT governance, process design, and role clarity within modern operating models
• Digital & AI Strategy Skills: Experience using GenAI / Agentic tools for analysis, research, or workflow automation; Exposure to AI strategy, governance, responsible AI, or AI adoption frameworks; Experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers; Ability to support workforce strategy initiatives including skill assessments and capability-building plans; Experience supporting technology-enabled change management, including stakeholder engagement and adoption planning
• Provider Business Operations Skills: Experience leading multi-disciplinary functional transformation for healthcare providers; Experience influencing pursuit strategy, shaping win themes, developing competitive proposal content, or supporting solution design for provider clients; Familiarity with financial management, performance tracking, and project financials; Experience with automation, analytics, or AI-enabled approaches that enhance delivery quality and efficiency; Substantial functional depth in at least one provider administrative domain (e.g., finance, HR, supply chain, workforce, shared services) and broad exposure to others; Proven ability to lead workstreams, manage cross-functional teams, and drive high-quality execution in complex environments; Having the ability to shape transformation strategies and work with provider leaders to translate goals into actionable plans; Possessing proven communication, facilitation, and executive presentation skills; Demonstrating the ability to coach teams and foster a high-performing, collaborative culture

Skills

• Craft and convey clear, impactful and engaging messages that tell a holistic story
• Apply systems thinking to identify underlying problems and/or opportunities
• Validate outcomes with clients, share alternative perspectives, and act on client feedback
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations
• Deepen and evolve your expertise with a focus on staying relevant
• Initiate open and honest coaching conversations at all levels
• Make difficult decisions and take action to resolve issues hindering team effectiveness
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements

Benefits

• Health Care

  We offer comprehensive medical coverage, vision care, dental and health savings accounts.

• Retirement

  PwC offers a 401(k) Savings Plan and a Wealth Builder retirement plan completely funded by PwC.

• Maternity / Paternity Leave

  Eligible new parents receive, within the first year from birth or adoption/foster placement, 12 weeks of paid parental leave. Parents have the option to work 60% of hours, at full-time pay, for an additional four weeks immediately following paid parental leave.

• Paid Time Off

  The Firm recognizes 13 paid holidays and provides extended Firm holidays around the July 4 holiday and Christmas and New Year holiday. You accrue vacation time of between three weeks (15 work days) and one month (22 work days) per year, based upon staff classification and length of service with PwC.

• Committing to growth

  You’ll receive AI training and human skills you need to become a leader in today's workplace

• Bring your best, every day

  We empower our people and strive to provide a people experience grounded in care for you and your well-being.