Healthcare Provider, Business Operations - Senior Manager

About the role

Specialty/Competency: Operations Strategy
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 80%

Responsibilities

• Advises clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies.
• Builds technology solutions using AI and other platforms to enable outstanding client outcomes.
• Leads large, multi-year transformation workstreams with structured planning, governance, and high-quality delivery, managing complex project activities including issue resolution, dependency management, and executive reporting.
• Shapes solution design and transformation strategies across multiple healthcare administrative domains (e.g., finance, HR, supply chain), leveraging deep expertise and a strong understanding of provider operations, business case development, and process improvement.
• Oversees change management and user adoption through readiness assessments, stakeholder engagement, communications, and training, while building trusted relationships and aligning diverse clinical, operational, and functional teams.
• Guides, coaches, and develops Managers and Senior Associates to strengthen delivery capabilities, functional expertise, and overall team performance.
• Drives business and practice development by shaping pursuit content, developing proposals, owning initiatives like internal tool creation or AI-enabled accelerators, and identifying growth opportunities during delivery.
• Supports client decision-making and transformational outcomes by applying data analysis, benchmarking, structured problem-solving, capturing lessons learned, codifying industry standard practices, and contributing to internal knowledge and offering evolution.

Requirements

• Bachelor’s degree
• At least 7 years of consulting and/or healthcare provider industry experience, with at least 4 years leading teams, major workstreams within business, or technology-enabled transformation programs.
• In-depth technical experience with enabling platforms such as Oracle, Workday, or UKG, and understanding of how they support provider operational processes.

Qualifications

• Master’s degree preferred
• Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity)
• Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis
• Knowledge of enterprise architecture concepts and common architecture frameworks
• Experience assessing IT capabilities and identifying gaps to better align technology with business needs
• Experience supporting IT governance, process design, and role clarity within modern operating models
• Experience using GenAI / Agentic tools for analysis, research, or workflow automation
• Experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers
• Experience supporting workforce strategy initiatives including skill assessments and capability-building plans
• Experience supporting technology-enabled change management, including stakeholder engagement and adoption planning
• Experience leading multi-disciplinary functional transformation for healthcare providers
• Familiarity with financial management, performance tracking, and project financials
• Experience with automation, analytics, or AI-enabled approaches that enhance delivery quality and efficiency
• Substantial functional depth in at least one provider administrative domain (e.g., finance, HR, supply chain, workforce, shared services)
• Possessing proven communication, facilitation, and executive presentation skills
• Proven ability to lead workstreams, manage cross-functional teams, and drive high-quality execution in complex environments

Skills

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Benefits

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Pay

The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

Schedule

Full-time

Application Instructions

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage: https://pwc.to/us-application-deadlines