Healthcare Provider Business Operations Consulting- Manager

About the role

A career within Operations Consulting services will provide you with the opportunity to help our clients optimize all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programs to drive both growth and profitability.

Shaping tomorrow

• Committing to growth
• Bring your best, every day
• Embracing inclusion, driving impact

Benefits / Rewards

• Health Care
  We offer comprehensive medical coverage, vision care, dental and health savings accounts.

• Retirement
  PwC offers a 401(k) Savings Plan and a Wealth Builder retirement plan completely funded by PwC.

• Maternity / Paternity Leave
  Eligible new parents receive, within the first year from birth or adoption/foster placement, 12 weeks of paid parental leave. Parents have the option to work 60% of hours, at full-time pay, for an additional four weeks immediately following paid parental leave.

• Paid Time Off
  The Firm recognizes 13 paid holidays and provides extended Firm holidays around the July 4 holiday and Christmas and New Year holiday. You accrue vacation time of between three weeks (15 work days) and one month (22 work days) per year, based upon staff classification and length of service with PwC.

• Committing to growth
  You’ll receive AI training and human skills you need to become a leader in today's workplace.

• Bring your best, every day
  We empower our people and strive to provide a people experience grounded in care for you and your well-being.

Job details

Job Title: Healthcare Provider Business Operations Consulting- Manager

Job Category: Operations Consulting

Level: Manager

Specialty/Competency: Operations Strategy

Industry/Sector: Not Applicable

Job Type: Regular

Time Type: Full time

Travel Requirements: Up to 80%

Start Year: 2026

Job ID: 720315WD

Location(s): NC-Raleigh, CA-Irvine, NC-Charlotte, IL-Chicago, FL-Jacksonville, OH-Cleveland, MO-Kansas City, TX-Dallas, NV-Las Vegas, CA-Los Angeles, VA-Richmond, MA-Boston, MO-St. Louis, UT-Salt Lake City, TX-San Antonio, CA-San Diego, CA-San Francisco, CA-Silicon Valley, WA-Seattle, FL-Tampa, GA-Atlanta, TX-Austin, DC-Washington, FL-Miami, CO-Denver, MN-Minneapolis, TN-Nashville, MI-Detroit, US-Hybrid, LA-New Orleans, NJ-Florham Park, NY-New York, PA-Philadelphia, PA-Pittsburgh, OR-Portland, TX-Houston

The Opportunity

As part of the Corporate Technology Strategy team, you will support delivery of digital and technology transformation engagements. You will utilize your deep technology skills to support delivery of digital transformation engagements across the entire lifecycle. As a Manager, you will play a key delivery and leadership role within our Provider Business Operations team, helping healthcare organizations modernize administrative and operational functions through large, tech-enabled transformation programs for healthcare providers.

Responsibilities

• Advise clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies
• Build technology solutions using AI and other platforms to enable outstanding client outcomes
• Manage and lead workstreams within provider transformation programs, coordinating activities, monitoring progress, and driving high-quality execution while overseeing project teams and daily operations
• Support and contribute to solution design across multiple provider administrative domains (e.g., finance, HR, supply chain, workforce, shared services) with a solid understanding of provider operations and enabling platforms like Oracle, Workday, and UKG
• Lead project management including status reporting, risk and issue tracking, dependency management, stakeholder coordination, and facilitate change management through readiness assessments, communications, and training
• Work with cross-functional provider stakeholders to maintain alignment and momentum, while coaching and overseeing senior associates and associates to drive quality deliverables and professional development
• Contribute to business and practice development by supporting proposal creation, developing content, analyzing client issues, and driving internal initiatives such as tools, templates, accelerators, and AI-enabled assets
• Apply data analysis and benchmarking to inform transformation recommendations, document lessons learned, and promote knowledge sharing to enhance pursuit success, delivery readiness, and overall offering maturity
• Apply functional specialization and operational knowledge to assess current-state processes, design improvements, and guide implementation while working with provider stakeholders and PwC teams to promote alignment and drive change adoption
• Take ownership of business and practice development initiatives by contributing to proposals, developing content, and enhancing tools and methodologies within the offering

What You Must Have

• Bachelor’s degree
• At least 5 years of consulting and/or healthcare provider industry experience with exposure to business or technology-enabled transformation programs, as well as hands on experience using technology solutions to solve complex problems.
• Foundational understanding of some or many provider operations and/or administrative functions (e.g., finance, supply chain, HR, workforce management, shared services).
• Understanding and experience executing the software development lifecycle in large enterprise

What Sets You Apart

• Master’s degree preferred
• Core Technology Strategy Skills
• Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity)
• Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis
• Knowledge of enterprise architecture concepts and common architecture frameworks
• Experience assessing IT capabilities and identifying gaps to better align technology with business needs
• Ability to support performance management through KPIs/OKRs, dashboards, and governance processes
• Experience supporting IT governance, process design, and role clarity within modern operating models
• Digital & AI Strategy Skills
• Experience using GenAI / Agentic tools for analysis, research, or workflow automation
• Exposure to AI strategy, governance, responsible AI, or AI adoption frameworks
• Experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers
• Ability to support workforce strategy initiatives including skill assessments and capability-building plans
• Experience supporting technology-enabled change management, including stakeholder engagement and adoption planning
• Provider Business Operations Skills
• Leading functional transformation and operational improvement initiatives within healthcare provider organizations, managing day-to-day workstream delivery and supporting solution design to drive effective outcomes
• Familiarity with project financial management, budgeting, and performance tracking.
• Experience contributing to proposal development, solution design, or client presentations
• Exposure to automation, analytics, or AI-enabled techniques that enhance delivery efficiency and insight
• Possessing extensive communication, project management, and analytical skills, with the ability to structure complex problems and drive progress
• Exposure to one or more healthcare provider administrative domains (finance, supply chain, HR, workforce management, shared services, operations), with developing depth in at least one