Healthcare Provider Business Operations Consulting- Manager

About the role

PwC's operations consulting specialists provide strategic consulting services to optimize operational efficiency and effectiveness. They analyze client needs, develop operational strategies, and offer guidance and support to streamline processes, improve productivity, and drive business performance.

Responsibilities

• Advising clients on complex technology strategy problems using the latest frameworks, methodologies, and technologies.
• Building technology solutions using AI and other platforms to achieve outstanding client outcomes.
• Maintaining and leading workstreams within provider transformation programs, coordinating activities, monitoring progress, and driving high-quality execution.
• Supporting and contributing to solution design across multiple provider administrative domains, such as finance, HR, supply chain, workforce, and shared services.
• Leading project management responsibilities including status reporting, risk and issue tracking, dependency management, stakeholder coordination, and facilitating change management through readiness assessments, communications, and training.
• Maintaining alignment and momentum with cross-functional provider stakeholders, coaching and overseeing senior associates and associates to drive quality deliverables and professional development.
• Contributing to business and practice development by supporting proposal creation, developing content, analyzing client issues, and driving internal initiatives such as tools, templates, accelerators, and AI-enabled assets.
• Using data analysis and benchmarking to inform transformation recommendations, document lessons learned, and promote knowledge sharing to enhance pursuit success, delivery readiness, and overall offering maturity.
• Auditing current-state processes, designing improvements, and guiding implementation while working with provider stakeholders and PwC teams to promote alignment and drive change adoption.
• Taking ownership of business and practice development initiatives by contributing to proposals, developing content, and enhancing tools and methodologies within the offering.

Requirements

• Bachelor’s degree.
• At least 5 years of consulting and/or healthcare provider industry experience with exposure to business or technology-enabled transformation programs, and hands-on experience using technology solutions to solve complex problems.
• Foundational understanding of some or many provider operations and/or administrative functions (e.g., finance, supply chain, HR, workforce management, shared services).
• Understanding and experience executing the software development lifecycle in large enterprise.

Qualifications

• Master’s degree preferred.
• Core Technology Strategy Skills: Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity); experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis; knowledge of enterprise architecture concepts and common architecture frameworks; ability to support performance management through KPIs/OKRs, dashboards, and governance processes; experience supporting IT governance, process design, and role clarity within modern operating models.
• Digital & AI Strategy Skills: Experience using GenAI / Agentic tools for analysis, research, or workflow automation; exposure to AI strategy, governance, responsible AI, or AI adoption frameworks; experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers; ability to support workforce strategy initiatives including skill assessments and capability-building plans; experience supporting technology-enabled change management, including stakeholder engagement and adoption planning.
• Provider Business Operations Skills: Leading functional transformation and operational improvement initiatives within healthcare provider organizations, managing day-to-day workstream delivery and supporting solution design to drive effective outcomes; familiarity with project financial management, budgeting, and performance tracking; experience contributing to proposal development, solution design, or client presentations; exposure to automation, analytics, or AI-enabled techniques that enhance delivery efficiency and insight; possessing extensive communication, project management, and analytical skills, with the ability to structure complex problems and drive progress; experience in one or more healthcare provider administrative domains (finance, supply chain, HR, workforce management, shared services, operations), with developing depth in at least one.

Skills

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Benefits

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Pay

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

Schedule

Full time.

Location

Not specified.

Equal Opportunity Employer

PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers that will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Los Angeles County Fair Chance Ordinance for Employers

For those impacted by the Los Angeles County Fair Chance Ordinance for Employers, arrest or conviction records will be considered for Employment in accordance with these laws.

San Francisco Fair Chance Ordinance

For those impacted by the San Francisco Fair Chance Ordinance, arrest or conviction records will be considered for Employment in accordance with these laws.

San Diego County Fair Chance Ordinance

For those impacted by the San Diego County Fair Chance Ordinance, arrest or conviction records will be considered for Employment in accordance with these laws.

California Fair Chance Act

For those impacted by the California Fair Chance Act, arrest or conviction records will be considered for Employment in accordance with these laws.

How We Work

To learn more about how we work, please visit the following link: https://pwc.to/how-we-work

Application Deadlines

To view information about anticipated application deadlines, please visit the following link: https://pwc.to/us-application-deadlines