Healthcare Provider Business Operations Consulting- Manager

About the role

A career within Operations Consulting services will provide you with the opportunity to help our clients optimize all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programs to drive both growth and profitability.

Responsibilities

• Advises clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies
• Builds technology solutions using AI and other platforms to enable outstanding client outcomes
• Manages and leads workstreams within provider transformation programs, coordinating activities, monitoring progress, and driving high-quality execution while overseeing project teams and daily operations
• Supports and contributes to solution design across multiple provider administrative domains (e.g., finance, HR, supply chain, workforce, shared services) with a solid understanding of provider operations and enabling platforms like Oracle, Workday, and UKG
• Leads project management including status reporting, risk and issue tracking, dependency management, stakeholder coordination, and facilitates change management through readiness assessments, communications, and training
• Works with cross-functional provider stakeholders to maintain alignment and momentum, while coaching and overseeing senior associates and associates to drive quality deliverables and professional development
• Contributes to business and practice development by supporting proposal creation, developing content, analyzing client issues, and driving internal initiatives such as tools, templates, accelerators, and AI-enabled assets
• Applies data analysis and benchmarking to inform transformation recommendations, documents lessons learned, and promotes knowledge sharing to enhance pursuit success, delivery readiness, and overall offering maturity
• Assesses current-state processes, designs improvements, and guides implementation while working with provider stakeholders and PwC teams to promote alignment and drive change adoption
• Takes ownership of business and practice development initiatives by contributing to proposals, developing content, and enhancing tools and methodologies within the offering

Requirements

• Bachelor’s degree
• At least 5 years of consulting and/or healthcare provider industry experience with exposure to business or technology-enabled transformation programs, as well as hands-on experience using technology solutions to solve complex problems
• Foundational understanding of some or many provider operations and/or administrative functions (e.g., finance, supply chain, HR, workforce management, shared services)
• Understanding and experience executing the software development lifecycle in large enterprises

Qualifications

• Master’s degree preferred
• Core Technology Strategy Skills: Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity); Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis; Knowledge of enterprise architecture concepts and common architecture frameworks; Experience assessing IT capabilities and identifying gaps to better align technology with business needs; Ability to support performance management through KPIs/OKRs, dashboards, and governance processes; Experience supporting IT governance, process design, and role clarity within modern operating models
• Digital & AI Strategy Skills: Experience using GenAI / Agentic tools for analysis, research, or workflow automation; Exposure to AI strategy, governance, responsible AI, or AI adoption frameworks; Experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers; Ability to support workforce strategy initiatives including skill assessments and capability-building plans; Experience supporting technology-enabled change management, including stakeholder engagement and adoption planning
• Provider Business Operations Skills: Leading functional transformation and operational improvement initiatives within healthcare provider organizations, managing day-to-day workstream delivery and supporting solution design to drive effective outcomes; Familiarity with project financial management, budgeting, and performance tracking; Experience contributing to proposal development, solution design, or client presentations; Exposure to automation, analytics, or AI-enabled techniques that enhance delivery efficiency and insight; Possessing extensive communication, project management, and analytical skills, with the ability to structure complex problems and drive progress; Experience in one or more healthcare provider administrative domains (finance, supply chain, HR, workforce management, shared services, operations), with developing depth in at least one

Skills

• Analyse and identify the linkages and interactions between the component parts of an entire system
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables
• Develop skills outside your comfort zone, and encourage others to do the same
• Effectively mentor others
• Use the review of work as an opportunity to deepen the expertise of team members
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements

Benefits

• Health Care: Comprehensive medical coverage, vision care, dental and health savings accounts
• Retirement: PwC offers a 401(k) Savings Plan and a Wealth Builder retirement plan completely funded by PwC
• Maternity / Paternity Leave: Eligible new parents receive, within the first year from birth or adoption/foster placement, 12 weeks of paid parental leave. Parents have the option to work 60% of hours, at full-time pay, for an additional four weeks immediately following paid parental leave
• Paid Time Off: The Firm recognizes 13 paid holidays and provides extended Firm holidays around the July 4 holiday and Christmas and New Year holiday. You accrue vacation time of between three weeks (15 work days) and one month (22 work days) per year, based upon staff classification and length of service with PwC
• Committing to growth: You’ll receive AI training and human skills you need to become a leader in today's workplace
• Bring your best, every day: We empower our people and strive to provide a people experience grounded in care for you and your well-being