Healthcare Provider Business Operations Consulting- Manager

About the role

A career within Operations Consulting services will provide you with the opportunity to help our clients optimize all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programs to drive both growth and profitability.

Shaping tomorrow

• Support delivery of digital and technology transformation engagements
• Play a key delivery and leadership role within our Provider Business Operations team
• Help healthcare organizations modernize administrative and operational functions through large, tech-enabled transformation programs for healthcare providers

Committing to growth

• Receive AI training and human skills you need to become a leader in today's workplace
• Bring your best, every day

Bring your best, every day

• Empower our people and strive to provide a people experience grounded in care for you and your well-being

Embracing inclusion, driving impact

• Offer comprehensive medical coverage, vision care, dental and health savings accounts
• Provide a 401(k) Savings Plan and a Wealth Builder retirement plan completely funded by PwC
• Eligible new parents receive, within the first year from birth or adoption/foster placement, 12 weeks of paid parental leave. Parents have the option to work 60% of hours, at full-time pay, for an additional four weeks immediately following paid parental leave.
• Accrue vacation time of between three weeks (15 work days) and one month (22 work days) per year, based upon staff classification and length of service with PwC

Health Care

• We offer comprehensive medical coverage, vision care, dental and health savings accounts

Retirement

• PwC offers a 401(k) Savings Plan and a Wealth Builder retirement plan completely funded by PwC

Maternity / Paternity Leave

• Eligible new parents receive, within the first year from birth or adoption/foster placement, 12 weeks of paid parental leave. Parents have the option to work 60% of hours, at full-time pay, for an additional four weeks immediately following paid parental leave.

Paid Time Off

• The Firm recognizes 13 paid holidays and provides extended Firm holidays around the July 4 holiday and Christmas and New Year holiday.
• You accrue vacation time of between three weeks (15 work days) and one month (22 work days) per year, based upon staff classification and length of service with PwC.

Opportunity

• Support delivery of digital and technology transformation engagements
• Play a key delivery and leadership role within our Provider Business Operations team
• Help healthcare organizations modernize administrative and operational functions through large, tech-enabled transformation programs for healthcare providers

Responsibilities

• Advise clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies
• Build technology solutions using AI and other platforms to enable outstanding client outcomes
• Manage and lead workstreams within provider transformation programs, coordinating activities, monitoring progress, and driving high-quality execution while overseeing project teams and daily operations
• Support and contribute to solution design across multiple provider administrative domains (e.g., finance, HR, supply chain, workforce, shared services) with a solid understanding of provider operations and enabling platforms like Oracle, Workday, and UKG
• Lead project management including status reporting, risk and issue tracking, dependency management, stakeholder coordination, and facilitate change management through readiness assessments, communications, and training
• Work with cross-functional provider stakeholders to maintain alignment and momentum, while coaching and overseeing senior associates and associates to drive quality deliverables and professional development
• Contribute to business and practice development by supporting proposal creation, developing content, analyzing client issues, and driving internal initiatives such as tools, templates, accelerators, and AI-enabled assets
• Apply data analysis and benchmarking to inform transformation recommendations, document lessons learned, and promote knowledge sharing to enhance pursuit success, delivery readiness, and overall offering maturity
• Apply functional specialization and operational knowledge to assess current-state processes, design improvements, and guide implementation while working with provider stakeholders and PwC teams to promote alignment and drive change adoption
• Take ownership of business and practice development initiatives by contributing to proposals, developing content, and enhancing tools and methodologies within the offering

Qualifications

• Bachelor’s degree
• At least 5 years of consulting and/or healthcare provider industry experience with exposure to business or technology-enabled transformation programs, as well as hands on experience using technology solutions to solve complex problems.
• Foundational understanding of some or many provider operations and/or administrative functions (e.g., finance, supply chain, HR, workforce management, shared services).
• Understanding and experience executing the software development lifecycle in large enterprise

Skills

• Analyse and identify the linkages and interactions between the component parts of an entire system
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables
• Develop skills outside your comfort zone, and encourage others to do the same
• Effectively mentor others
• Use the review of work as an opportunity to deepen the expertise of team members
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements