Healthcare Provider Business Operations Consulting- Manager

About the role

PwC's operations consulting specialists provide strategic consulting services to optimize operational efficiency and effectiveness. As a Manager in this role, you will support digital and technology transformation engagements, and help healthcare organizations modernize their administrative and operational functions.

Responsibilities

• Advises clients on complex technology strategy problems using the latest frameworks, methodologies, and technologies.
• Builds technology solutions using AI and other platforms to achieve outstanding client outcomes.
• Manages and leads workstreams within provider transformation programs, coordinating activities, monitoring progress, and driving high-quality execution.
• Supports and contributes to solution design across multiple provider administrative domains.
• Leads project management responsibilities including status reporting, risk and issue tracking, dependency management, stakeholder coordination, and facilitates change management through readiness assessments, communications, and training.
• Maintains alignment and momentum with cross-functional provider stakeholders, coaches and oversees senior associates and associates to drive quality deliverables and professional development.
• Contributes to business and practice development by supporting proposal creation, developing content, analyzing client issues, and driving internal initiatives such as tools, templates, accelerators, and AI-enabled assets.
• Applies data analysis and benchmarking to inform transformation recommendations, documents lessons learned, and promotes knowledge sharing to enhance pursuit success, delivery readiness, and overall offering maturity.
• Affords functional specialization and operational knowledge to assess current-state processes, design improvements, and guide implementation while working with provider stakeholders and PwC teams to promote alignment and drive change adoption.
• Takes ownership of business and practice development initiatives by contributing to proposals, developing content, and enhancing tools and methodologies within the offering.

Requirements

• Bachelor’s degree.
• At least 5 years of consulting and/or healthcare provider industry experience with exposure to business or technology-enabled transformation programs, and hands-on experience using technology solutions to solve complex problems.
• Foundational understanding of some or many provider operations and/or administrative functions (e.g., finance, supply chain, HR, workforce management, shared services).
• Understanding and experience executing the software development lifecycle in large enterprise.

Qualifications

• Master’s degree preferred.
• Core Technology Strategy Skills: Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity); experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis; knowledge of enterprise architecture concepts and common architecture frameworks; ability to support performance management through KPIs/OKRs, dashboards, and governance processes; experience supporting IT governance, process design, and role clarity within modern operating models.
• Digital & AI Strategy Skills: Experience using GenAI / Agentic tools for analysis, research, or workflow automation; exposure to AI strategy, governance, responsible AI, or AI adoption frameworks; experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers; ability to support workforce strategy initiatives including skill assessments and capability-building plans; experience supporting technology-enabled change management, including stakeholder engagement and adoption planning.
• Provider Business Operations Skills: Leading functional transformation and operational improvement initiatives within healthcare provider organizations; managing day-to-day workstream delivery and supporting solution design to drive effective outcomes; familiarity with project financial management, budgeting, and performance tracking; experience contributing to proposal development, solution design, or client presentations; exposure to automation, analytics, or AI-enabled techniques that enhance delivery efficiency and insight; possessing extensive communication, project management, and analytical skills, with the ability to structure complex problems and drive progress; experience in one or more healthcare provider administrative domains (finance, supply chain, HR, workforce management, shared services, operations), with developing depth in at least one.

Benefits

• PwC offers a wide range of benefits including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.

Pay

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, and location, and applicable employment laws.

Schedule

Full-time.

Skills

• Leadership and motivational skills.
• Technical and analytical skills.
• Project management skills.
• Communication and collaboration skills.

Benefits

• Medical.
• Dental.
• Vision.
• 401(k).
• Holiday pay.
• Vacation.
• Personal and family sick leave.

Pay

$99,000 - $232,000.

Schedule

Full-time.