Healthcare Product Strategy & Design -Consultant

About the role

Join Deloitte's Customer Strategy & Design practice to support healthcare clients in product strategy, design, and implementation. Our teams help health plans, providers, and pharmacy organizations shape and deliver digital experiences for their members, patients, and providers. In this client-facing consulting role, you will turn customer research, journey mapping, and service design into product requirements and experiences, partnering with client product teams and Deloitte engineering, data, and design teams. The role offers the opportunity to build your healthcare and consulting expertise, contribute to pursuits, and take on increasing ownership of client work.

Recruiting for this role ends on February 1, 2027.

Responsibilities

• Conduct customer research, journey mapping, and service design to identify and address high-friction experiences across benefits, pharmacy, and navigation.
• Define product requirements and shape epics, user stories, and acceptance criteria, partnering with client product teams and Deloitte engineering, data, and design teams to bring experiences to life.
• Support product strategy and roadmap development for member, patient, and provider experiences, balancing experience outcomes with cost.
• Synthesize research and analysis into clear insights and recommendations for client stakeholders.
• Use AI tools to accelerate everyday work, such as research synthesis, drafting, and analysis, and help clients explore AI-enabled member and provider experiences.
• Senior Consultants: lead a workstream or project, guide team members, and manage day-to-day client interactions.
• Consultants: contribute to workstreams, with a focus on research, synthesis, and analysis.

Skills

• Understand the unique context of healthcare providers and insurers, and how to design innovative products within those constraints
• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Attention to detail and