Healthcare Outreach Representative - Temporary/Part-Time
About the role
This is a temporary/part-time inside sales role with the opportunity to convert to a full-time W2 position. The Healthcare Outreach Representative promotes Octave Therapy's behavioral health services to primary care physicians and psychiatry practices. This inside sales role drives patient referrals, builds provider relationships, and expands Octave's reach in markets not covered by field-based Outreach Managers.
Duties/Responsibilities
- Make outbound calls to providers in whitespace markets not covered by field-based Outreach Managers
- Manage inbound requests from healthcare providers interested in Octave's services
- Conduct virtual presentations that educate physicians and staff on Octave's care model, outcomes data, and patient benefits
- Overcome objections and close providers on establishing Octave as their preferred behavioral health referral partner
- Maintain assigned referral targets and complete required virtual sales activities to drive leads and conversions
- Build a deep understanding of Octave's services to clearly communicate our value proposition: outcomes data, measurement-based care, in-network access, and patient experience
- Collaborate with providers to understand their patient needs and align Octave's services accordingly
- Gather provider feedback and share insights with internal teams to improve services and messaging
- Partner with the marketing team to create repeatable, scalable processes for referrals
- Leverage AI tools as a core part of daily work (drafting, research, iteration) to improve efficiency, quality, and decision-making
Required Skills
- Strong verbal and written communication skills with confidence presenting virtually
- Highly organized, self-motivated, and comfortable in a fast-paced environment
- Passion for behavioral health and expanding access to quality care
- Comfort using AI tools in day-to-day workflows, with a willingness to continuously rethink and improve how work gets done
- Curiosity and openness to experimenting with new tools and approaches; prior experience with AI tools is a plus
- Deep understanding of the behavioral health landscape preferred
- Availability to work core business hours of 8:00 AM to 4:00 PM PST on at least three weekdays (Monday through Friday), with flexibility in scheduling
Education & Experience
2-4 years in behavioral health outreach, business development, or healthcare-related sales or support role
Experience engaging healthcare providers or medical office staff
Proven ability to manage a pipeline, meet activity targets, and work in a CRM (HubSpot or Salesforce)
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer
- Frequent communication with others through virtual meeting applications such as Zoom and Google Meet
- Able to observe and communicate information on company provided laptop
- Move up to 10 pounds on occasion
Compensation, Equity & Incentives
Base Salary Range
Octave is committed to pay equity and transparency. Our salary ranges are determined by role, level, and location/zone. Final pay within the posted range will be decided based on a combination of job-related factors, including education, training, experience, and market demands.
GEO 1: $25.34 - $28.75 (All states not in Geo 2 or Geo 3)
GEO 2: $27.88 - $31.63 (CO, HI, MD, RI)
GEO 3: $29.13 - $31.11 (AK, CA, CT, MA, NJ, NY, WA)
Benefits
At Octave, we believe in supporting the "human being first". Here’s a snapshot of the benefits available to eligible employees:
*Please note that the eligibility waiting period for a temporary employee is 90 days following the official hire date. Eligibility is also dependent on the average weekly hours worked which is a minimum of 24 per week.
- Health & Wellness: Choose what works best for you with one High Deductible Health Plan (HDHP) and two PPO medical plan options, plus comprehensive Dental and Vision coverage.
- Financial Protection: A range of voluntary coverage options is available, including Pet, Legal, and Worksite plans such as Critical Illness, Hospital Indemnity, and Accident coverage.
- Sick Time: Employees accrue sick time each pay period.