Healthcare Operations Supervisor- Concord (47902)

About the role

CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. You’ll join a supportive, mission-driven team committed to providing exceptional patient care, strong operational excellence, and a collaborative clinical environment. We are seeking an experienced and highly motivated Operations Supervisor to support multi-specialty clinical locations by supervising staff, optimizing clinic operations, and ensuring excellent patient experience.

Responsibilities

• Supervise clinical and non-clinical staff for one or more high-volume clinic locations.
• Develop and distribute schedules; manage time and attendance.
• Support performance management and staff development.
• Oversee provider scheduling and monitor dashboards, reports, and workqueues in the EHR.
• Manage administrative and clinical supply workflows including ordering, stocking, and inventory.
• Coordinate facility and equipment maintenance.
• Support provider onboarding and offboarding.
• Assist with daily clinic operations to maintain efficient patient flow.
• Support financial objectives and budget processes.
• Maintain strong patient relations by rounding in waiting areas and addressing concerns.
• Ensure staff training and compliance with CEENTA policies.

A typical day includes supervising clinic operations to ensure providers and staff can deliver high-quality patient care. Responsibilities include responding to patient and staff concerns, managing schedules, overseeing inventory and facilities, and supporting continuous operational improvement.

Schedule

Monday–Friday, full-time, exempt. Hours may vary based on operational needs.

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s preferred.
• 1–3 years of supervisory experience in a medical office.
• Proficiency with EMR systems and Microsoft Office.
• Strong communication skills and ability to lead teams.
• Ability to work in a fast-paced, high-volume environment.
• Reliable transportation and ability to travel between CEENTA locations.