Healthcare Operations Manager (Jackson, MS)

Key Responsibilities

• Operate daily home healthcare services, including scheduling patient visits and new patient intake.
• Build and maintain relationships with key stakeholders, referral sources, and community partners.
• Ensure compliance with all federal, state, and local regulations.
• Develop and implement operational policies and procedures to improve efficiency and quality of care.
• Monitor and manage budgets, financial performance, and resource allocation.
• Conduct regular audits and quality assurance checks to maintain high standards of care.
• Recruit, train, and supervise a team of healthcare professionals, including nurses, home health aides, therapists, social workers, and support staff.
• Develop and implement staff schedules to ensure adequate coverage and optimal patient care.
• Conduct performance evaluations and provide ongoing training and development opportunities.
• Foster a positive and collaborative work environment, promoting teamwork and professional growth.
• Ensure patient care plans are developed and executed in accordance with best practices and patient needs.
• Address patient and family concerns promptly and effectively.
• Collaborate with healthcare providers, physicians, and other stakeholders to coordinate care and services.
• Maintain accurate and up-to-date records and documentation.
• Implement and monitor quality assurance programs to enhance service delivery.
• Stay informed of industry trends, best practices, and regulatory changes.
• Support the development and implementation of strategic plans to grow and expand home healthcare and hospice services.
• Identify opportunities for improvement and innovation in service delivery.
• Collaborate with senior management to set goals and objectives for the organization.

Qualifications

• Bachelor’s degree preferred in healthcare administration, business administration, or a related field.
• Over three years of experience in healthcare operations management, preferably in home healthcare or hospice services.
• Strong knowledge of healthcare regulations, compliance, and quality assurance standards.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage budgets, financial performance, and operational efficiency.
• Strong problem-solving skills and the ability to make decisions in a fast-paced environment.
• Commitment to delivering high-quality patient care and exceptional customer service.
• Willingness to “roll up your sleeves” to build and shape a best-in-class team.