Healthcare Operations Manager

Deloitte's Strategy & Transactions team helps guide clients through critical moments and transformational initiatives, delivering integrated advisory services across valuation modeling, cost optimization, restructuring, government operations modernization, business design and transformation, infrastructure and real estate, mergers and acquisitions, and sustainability. The Government & Public Services (GPS) Operations Transformation offering provides NextGen core operational solutions, business-led technology support, and process optimization services to federal, state, and local government clients and public higher education institutions.

About the role

As a Manager, Strategy, Growth, and Transformation on the Operations Transformation team, you will serve as the operational backbone of engagement teams under the Rural Health Transformation Program. You will lead analysis of hospital performance and utilization data to provide state and health system clients with clear, actionable insights, translating complex payer, cost report, and utilization data into findings that identify viable interventions for rural hospitals. The role requires deep experience analyzing hospital financials and utilization patterns across commercial and government payer types.

Responsibilities

• Analyze hospital cost reports, audited financial statements, and payer mix data to assess financial performance and viability
• Interpret utilization, catchment, and migration data to identify service line and market dynamics affecting rural hospitals
• Identify and evaluate financial levers available to hospitals (e.g., service line changes, staffing models, payer contracting) and assess their potential impact
• Translate complex data analysis into clear, client-ready insights and recommendations
• Manage day-to-day delivery of operational and financial analysis workstreams, overseeing supporting analysts
• Work with project leadership to shape recommendations for client presentations and program design
• Identify and flag data quality issues or gaps that could affect the reliability of findings

Skills

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

Qualifications

Required:

• Bachelor's degree in Health Administration, Finance, Economics, or a related field
• 7+ years of experience in hospital finance, healthcare operations, or a related analytical role
• Demonstrated experience interpreting Medicare, Medicaid, and commercial payer data
• Strong understanding of hospital cost reports and audited financial statements
• Experience analyzing catchment area, patient migration, and utilization data
• Advanced Excel skills; ability to manage and analyze large, complex datasets
• Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

• Experience with rural or critical access hospital financial and operating dynamics
• Familiarity with hospital valuation methodologies or financial distress indicators
• Advanced degree (MHA, MBA, MPH) preferred
• Experience managing junior analysts or delivery teams
• Exposure to data visualization or reporting tools (e.g., Tableau, Power BI)

Pay

For individuals assigned and/or hired in Richmond, VA, the estimated compensation range is $128,000 to $252,500. This range takes into account factors including skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range. You may also be eligible to participate in a discretionary annual incentive program, subject to program rules, where any award depends on factors including individual and organizational performance.

Schedule

Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve.