Healthcare Facets QA Analyst

About the role

As a Healthcare Facets QA Analyst, you will ensure the accuracy, quality, and integrity of healthcare claims processing systems through comprehensive testing and validation activities. You will collaborate with business stakeholders, claims operations teams, developers, and client partners to support successful healthcare platform implementations and enhancements.

Responsibilities

• Perform end-to-end testing of FACETS claims processing applications, with a focus on dental claims, benefits, billing, and fee schedules.
• Execute parallel testing and validate claims adjudication results to ensure accuracy and compliance with business requirements.
• Design, develop, and execute test cases for functional, regression, user acceptance, and production validation testing.
• Identify, track, and manage defects using tools such as ALM and JIRA while collaborating with cross-functional teams to drive resolution.
• Conduct root cause analysis, perform backend data validation using SQL, and communicate testing outcomes effectively to stakeholders and clients.

Work Model

This is a remote position open to qualified applicants within the United States, including Plano, TX. The role supports flexibility and work-life balance through various wellbeing programs. Working arrangements may evolve based on project, business, or client requirements.

Requirements

• Strong experience with FACETS claims processing, including dental claims, benefits, billing, fee schedules, and claims adjudication.
• Healthcare payer domain expertise with a solid understanding of claims life cycle and business processes.
• Experience in parallel testing, claims validation, and quality assurance methodologies.
• Strong SQL skills for backend testing, data validation, and reconciliation activities.
• Experience supporting UAT, regression testing, defect management, and production validation efforts using ALM, JIRA, or similar tools.

Preferred Qualifications

• Experience working on large-scale healthcare payer transformation or migration programs.
• Knowledge of healthcare industry regulations and compliance requirements.
• Experience collaborating directly with client stakeholders and business users.
• Strong analytical and problem-solving skills with expertise in root cause analysis.
• Ability to work independently in a remote and geographically distributed environment.

Pay

The annual salary for this position is between $53,477–$92,500, depending on experience and qualifications. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term and Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Cognizant will only consider applicants who are legally authorized to work in the United States without company sponsorship.