Healthcare Equipment Service Technician - Milwaukee, WI

About the Role

Performance Health is seeking Equipment Service Technicians to join our expanding Field Service team. This role is crucial in ensuring the reliability and safety of rehabilitation medical devices and exercise equipment used by our customers. As a Service Technician, you will troubleshoot, repair, calibrate, and inspect a diverse range of products, maintaining optimal performance and compliance with regulatory and manufacturer standards. This position offers opportunities for technical growth through hands-on experience, mentorship, and manufacturer-supported training programs.

Responsibilities

• Perform high-quality repairs, calibrations, and maintenance in accordance with manufacturer, Federal, State, and BRH guidelines.
• Assess and prepare necessary equipment, tools, and materials for efficient installations and service visits.
• Manage the exchange and return process of electrotherapy devices and/or accessories requiring repair or replacement.
• Verify equipment is fully operational and meets safety and performance standards before completing service visits.
• Communicate effectively with the Service Coordinator and/or Service Manager to provide updates, flag issues, and ensure seamless service delivery.
• Accurately complete service documentation, maintain inventory, and uphold vehicle and tool organization standards.
• Contribute to continuous improvement by sharing insights, identifying recurring technical issues, and recommending process enhancements.
• Support the broader Service team on special projects or initiatives as needed.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience as a medical equipment and/or fitness equipment service technician.
• Valid driver's license and a clean driving record.
• Electrical/hydraulic and mechanical experience.
• Ability to travel daily within assigned territory.
• Strong customer service skills.
• Ability to lift 50+ pounds.
• Strong work ethic with a proven successful track record.
• Organizational and time management skills.
• Excellent verbal and written communication skills.

Benefits

• Healthcare and insurance benefits.
• Retirement programs.
• Paid time off plans.
• Family and parenting leaves.
• Wellness programs.
• Discount purchase programs.

Pay

This is a full-time position with an hourly pay rate of $21.00 - $25.00, plus benefits.

Additional Information

Company van, laptop, cell phone, and all necessary tools are provided by Performance Health. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.