Healthcare Document Processing Specialist

About the role

The Healthcare Document Processing Specialist plays a crucial role in managing incoming correspondence for multiple clients in the healthcare industry. This position involves resolving billing issues, explaining policies and procedures, and handling special projects.

Responsibilities

• Works in various work queues to handle claim rejections, duplicate claims, records, and bills.
• Serves patients by addressing billing concerns and explaining policies and procedures.
• Researches and documents incoming correspondence, evaluating concerns and returning acknowledgements appropriately.
• Performs special projects and other duties as assigned.

Requirements

• High School Diploma or Equivalent.
• One (1) year of customer service experience in a high volume, fast-paced environment.
• Healthcare customer service experience preferred.
• Knowledge of Explanation of Benefits.
• Knowledge of a variety of insurance plans.
• Knowledge of ICD-10 and CPT Codes.
• Strong word processing, spreadsheet, database, and presentation software skills.
• Strong mathematical skills in addition, subtraction, multiplication, and division of whole numbers and fractions; computing percentages; and working with decimals.
• Strong oral, written, and interpersonal communication skills.
• Strong time management skills.
• Strong organizational skills.
• Ability to handle and resolve escalated calls and correspondence.
• Ability to read, understand, and apply state/federal laws, regulations, and policies.
• Ability to remain flexible and work within a collaborative and fast-paced environment.
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner.

Qualifications

Education and Experience Requirements:

• A High School Diploma or Equivalent.
• One (1) year of customer service experience in a high volume, fast-paced environment.
• Healthcare customer service experience preferred.

Skills

• Knowledge of Explanation of Benefits.
• Knowledge of a variety of insurance plans.
• Knowledge of ICD-10 and CPT Codes.
• Strong word processing, spreadsheet, database, and presentation software skills.
• Strong mathematical skills in addition, subtraction, multiplication, and division of whole numbers and fractions; computing percentages; and working with decimals.
• Strong oral, written, and interpersonal communication skills.
• Strong time management skills.
• Strong organizational skills.
• Ability to handle and resolve escalated calls and correspondence.
• Ability to read, understand, and apply state/federal laws, regulations, and policies.
• Ability to remain flexible and work within a collaborative and fast-paced environment.
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner.

Benefits

This position is also eligible for a discretionary incentive bonus in accordance with company policies.

Pay

Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. Base compensation will be determined based on these factors.

Schedule

Details regarding the schedule will be provided upon hire.

Skills

Strong word processing, spreadsheet, database, and presentation software skills.

Qualifications

Strong mathematical skills in addition, subtraction, multiplication, and division of whole numbers and fractions; computing percentages; and working with decimals.

Qualifications

Strong oral, written, and interpersonal communication skills.

Qualifications

Strong time management skills.

Qualifications

Strong organizational skills.

Qualifications

Ability to handle and resolve escalated calls and correspondence.

Qualifications

Ability to read, understand, and apply state/federal laws, regulations, and policies.

Qualifications

Ability to remain flexible and work within a collaborative and fast-paced environment.

Qualifications

Ability to communicate with diverse personalities in a tactful, mature, and professional manner.

Qualifications

Strong word processing, spreadsheet, database, and presentation software skills.

Qualifications

Strong mathematical skills in addition, subtraction, multiplication, and division of whole numbers and fractions; computing percentages; and working with decimals.

Qualifications

Strong oral, written, and interpersonal communication skills.

Qualifications

Strong time management skills.

Qualifications

Strong organizational skills.

Qualifications

Ability to handle and resolve escalated calls and correspondence.

Qualifications

Ability to read, understand, and apply state/federal laws, regulations, and policies.

Qualifications

Ability to remain flexible and work within a collaborative and fast-paced environment.

Qualifications

Ability to communicate with diverse personalities in a tactful, mature, and professional manner.

Qualifications

Strong word processing, spreadsheet, database, and presentation software skills.

Qualifications

Strong mathematical skills in addition, subtraction, multiplication, and division of whole numbers and fractions; computing percentages; and working with decimals.

Qualifications

Strong oral, written, and interpersonal communication skills.

Qualifications

Strong time management skills.

Qualifications

Strong organizational skills.

Qualifications

Ability to handle and resolve escalated calls and correspondence.

Qualifications

Ability to read, understand, and apply state/federal laws, regulations, and policies.

Qualifications

Ability to remain flexible and work within a collaborative and fast-paced environment.

Qualifications

Ability to communicate with diverse personalities in a tactful, mature, and professional manner.

Qualifications

Strong word processing, spreadsheet, database, and presentation software skills.

Qualifications

Strong mathematical skills in addition, subtraction, multiplication, and division of whole numbers and fractions; computing percentages; and working with decimals.

Qualifications

Strong oral, written, and interpersonal communication skills.

Qualifications

Strong time management skills.

Qualifications

Strong organizational skills.

Qualifications

Ability to handle and resolve escalated calls and correspondence.

Qualifications

Ability to read, understand, and apply state/federal laws, regulations, and policies.

Qualifications

Ability to remain flexible and work within a collaborative and fast-paced environment.

Qualifications

Ability to communicate with diverse personalities in a tactful, mature, and professional manner.

Qualifications

Strong word processing, spreadsheet, database, and presentation software skills.

Qualifications

Strong mathematical skills in addition, subtraction, multiplication, and division of whole numbers and fractions; computing percentages; and working with decimals.

Qualifications

Strong oral, written, and interpersonal communication skills.

Qualifications

Strong time management skills.

Qualifications

Strong organizational skills.

Qualifications

Ability to handle and resolve escalated calls and correspondence.

Qualifications

Ability to read, understand, and apply state/federal laws, regulations, and policies.

Qualifications

Ability to remain flexible and work within a collaborative and fast-paced environment.

Qualifications

Ability to communicate with diverse personalities in a tactful, mature, and professional manner.

Qualifications

Strong word processing, spreadsheet, database, and presentation software skills.

Qualifications

Strong mathematical skills in addition, subtraction, multiplication, and division of whole numbers and fractions; computing percentages; and working with decimals.

Qualifications

Strong oral, written, and interpersonal communication skills.

Qualifications

Strong time management skills.

Qualifications

Strong organizational skills.

Qualifications

Ability to handle and resolve escalated calls and correspondence.

Qualifications

Ability to read, understand, and apply state/federal laws, regulations, and policies.

Qualifications

Ability to remain flexible and work within a collaborative and fast-paced environment.

Qualifications

Ability to communicate with diverse personalities in a tactful, mature, and professional manner.

Qualifications

Strong word processing, spreadsheet, database, and presentation software skills.

Qualifications

Strong mathematical skills in addition, subtraction, multiplication, and division of whole numbers and fractions; computing percentages; and working with decimals.

Qualifications

Strong oral, written, and interpersonal communication skills.

Qualifications

Strong time management skills.

Qualifications

Strong organizational skills.

Qualifications

Ability to handle and resolve escalated calls and correspondence.

Qualifications

Ability to read, understand, and apply state/federal laws, regulations, and policies.

Qualifications

Ability to remain flexible and work within a collaborative and fast-paced environment.

Qualifications

Ability to communicate with diverse personalities in a tactful, mature, and professional manner.

Qualifications

Strong word processing, spreadsheet, database, and presentation software skills.

Qualifications

Strong mathematical skills in addition, subtraction, multiplication, and division of whole numbers and fractions; computing percentages; and working with decimals.

Qualifications

Strong oral, written, and interpersonal communication skills.

Qualifications

Strong time management skills.

Qualifications

Strong organizational skills.

Qualifications

Ability to handle and resolve escalated calls and correspondence.

Qualifications

Ability to read, understand, and apply state/federal laws, regulations, and policies.

Qualifications

Ability to remain flexible and work within a collaborative and fast-paced environment.

Qualifications