Healthcare Customer Service Representative - Remote KS

Resonance CX Partners identifies and validates customer-focused opportunities; we do not hire for these positions.

About the role

As a Healthcare Customer Service Representative, you will contribute to Gainwell’s mission of improving health and well-being for vulnerable communities by providing knowledgeable responses to client inquiries, resolving problems, updating account history, and collaborating with team members and management.

Responsibilities

• Provide knowledgeable responses to basic client questions; elevate complex cases to appropriate staff
• Solve client problems, update account history, and follow up to confirm resolution
• Adhere to client SLAs and consistently meet production targets
• Collaborate with team members, management, and clients to resolve inquiries
• Cross-train new resources in customer service processes
• Review and recommend changes to procedures and workflow to improve efficiency

Requirements

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software, and Microsoft Office applications
• Strong problem-solving skills to resolve inquiries effectively
• Excellent written and oral communication skills for professional client interactions
• Ability to understand team dynamics and identify correct stakeholders for resolution

Pay

The pay range for this position is $29,100.00 – $41,600.00 per year. Base pay may vary based on geographic region, internal equity, job-related knowledge, skills, and experience.

Benefits

• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• Leadership and technical development academies

Schedule

Opportunities for travel (0–10%).