Healthcare Customer Service Representative

Serve as the primary point of contact for patients and members, answering calls and assisting them throughout their healthcare journey. Schedule appointments, guide patients in understanding benefits, and explain care options with empathy and clarity.

Responsibilities

• Answer inbound calls and provide customer-focused support
• Schedule appointments and coordinate next steps
• Verify coverage and help patients understand benefits
• Coordinate with nurses, providers, and health plan partners
• Resolve patient inquiries and issues
• Ensure accurate documentation and recordkeeping

Qualifications & Skills

• Strong communication and compassionate patient support
• Detail-oriented with accurate documentation skills
• Ability to collaborate across clinical and plan partners
• Comfort navigating healthcare benefits and care processes
• Customer service mindset and problem-solving skills