Healthcare Customer Service Associate

About the Role

As a Healthcare Customer Service Representative, you’ll support a well-known benefits company by handling inbound calls related to employee benefits enrollment. You’ll guide customers through the enrollment process, troubleshoot issues as they arise, and provide clarity during important healthcare decisions—making a direct impact on individuals, families, and loved ones who rely on your support.

Pay

$16 per hour

Schedule

This role is scheduled Monday–Friday between 8:00 AM and 8:00 PM, with occasional Saturdays during peak season (September–December). Enjoy weekends off during the off-peak season.

Benefits

• Comprehensive medical, dental, life, and vision insurance
• Company-matched 401K contribution
• Paid vacation time
• Employee Assistance Program (EAP) and wellness program
• Employee discounts and referral bonuses
• Hands-on paid virtual classroom-style training, as well as ongoing job-specific training
• Internal mobility (93% of managers are promoted from within)

Requirements

• 6 months of experience in a healthcare setting
• Must legally be able to work in the U.S.
• Must be at least 18 years of age
• High school diploma or equivalent
• The flexibility to work various shifts, including evenings and weekends
• Must pass a background check

Qualifications

• Strong verbal and written communication skills
• Ability to multitask and navigate between screens efficiently while assisting customers
• Comfortable with technology
• Strong problem-solving, empathy, adaptability, and reliability

Responsibilities

• Document interactions and escalate issues with empathy to enhance customer experiences
• Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals

Home Setup Requirements

• A hardwired internet connection with a minimum speed of 25.0 Mbps download and 10.0 Mbps upload
• A quiet, distraction-free workspace; webcam video presence will be required during training and production

About the Company

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for over 800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.