Healthcare CSR | Onsite: San Antonio

About the role

As an Engagement Specialist at Carenet Health, you’ll reach out to health plan members, guide them toward scheduling care assessments, and provide encouragement to help them take the next step toward better health. Some calls will be straightforward; others will require patience and empathy. Either way, you’ll be the reason someone gets the care they deserve.

Responsibilities

• Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations
• Approach each interaction with a friendly and welcoming tone, building genuine rapport while presenting the value of the healthcare program in a way that resonates with the member’s needs
• Address hesitations to build trust and drive engagement
• Build meaningful rapport with customers, clearly explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits
• Maximize the value of every interaction to convert each opportunity into a successful outcome
• Help members set meaningful healthcare goals and guide them toward achieving them by clearly educating them on the program’s advantages
• Proactively address hesitations and reinforce the value of taking action
• Identify, research, and resolve potential issues while delivering exceptional customer service
• Proactively highlight the program’s benefits as part of the solution to build confidence and drive engagement
• Address member concerns with empathy and senior sensitivity, ensuring that conversations are value-driven and solution-oriented
• Resolve customer concerns effectively, anticipate future needs, and deliver proactive support to enhance their experience
• Achieve productivity targets while demonstrating a strong work ethic, motivation, and commitment to making every interaction a success
• Reset appointments and schedules as needed to meet customer needs and expectations

Qualifications

• High School Diploma or GED (required and verified during background check)
• Strong computer skills — data entry, screen navigation, and solid keyboarding speed
• Experience using Microsoft Outlook and Word
• Excellent customer service skills and a friendly, compassionate tone
• Ability to stick to schedules and daily tasks
• Great oral and written communication skills
• Genuine empathy and care for others

Completion of assessments may be required before moving forward in the hiring process. Assessments must be completed independently — any unauthorized completion (during or after the process) will result in disqualification or termination.

Benefits

• Health, dental, and vision insurance
• A 401(k) plan with company match
• Paid time off (PTO) and holidays
• Flexible spending accounts (FSAs)
• Employee wellness programs
• Career development opportunities

Pay

The wage for the Healthcare CSR is $17.00 per hour.