Healthcare Coordinator

About the role

The primary role of the Healthcare Coordinator (HC) is to partner with supported Dentists to help gain a financial commitment from the patient to start the best course of treatment with urgency. The Healthcare Coordinator should support each patient in a consultative and educational manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
• Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient.
• Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs.
• Execute the HC Handoff in partnership with each clinician on every exam patient.
• Serve as a Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget.
• Professionally overcome common patient objections to starting treatment.
• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment.
• Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office.
• Active participant in daily morning huddles, monthly team meetings, and any other meetings as required.
• Thorough understanding of business imperatives and how the role directly impacts metrics and results.
• Demonstrate stewardship of the PDS Brand by making decisions consistent with the PDS Brand framework.
• Become knowledgeable on the Mouth Body Connection and support clinical excellence through comprehensive patient care.
• Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully always.
• Ensure compliance with Company policies, as well as State, Federal, and other regulatory bodies.
• Other duties and responsibilities as assigned.

Qualifications

• High School Diploma or general education degree (GED).
• Travel might be required between offices.

Preferred:

• Prior course work or on-the-job training in the fields of dentistry, insurance, or business.

Skills

• Knowledge of office practices, technology applications, and patient insurances.
• Results Oriented: Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results.
• Patient Advocate: Flexible and adaptive; empathetic; passionate; ethical.
• Process Focused Operator: Data-driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient.
• Financial Acumen: Understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members, staff, and clinicians; understands local market drivers and competition.
• Influencer: Active listener/observer of behavior; creates a win/win need for change.
• Self-motivated, reliable individual capable of working independently as well as part of a team.
• Ability to multi-task effectively without compromising the quality of the work.
• Excellent interpersonal, oral, and written communication skills.
• Ability to handle and maintain extreme confidentiality of patient records.
• Organized, detail-oriented individual able to work in a fast-paced environment.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Tuition Reimbursement.
• 401K.
• Paid time to volunteer in your local community.

Pay

$21.50–$30.25 / Hourly