Healthcare Coordinator

About the role

The primary role of the Healthcare Coordinator (HC) is to partner with supported Dentists to help gain a financial commitment from the patient to start the best course of treatment with urgency.

Responsibilities

• Understand and utilize financial options to support case acceptance
• Educate patients on treatment choices
• Overcome common patient objections
• Proactively keep Dentist’s schedules productive
• Support each patient in a consultative and educational manner
• Create a Perfect Patient Experience (PPE) and Patients for Life (PFL)
• Model company culture, values, standards, and best operational practices
• Achieve proficiency in PDS system and tools
• Execute the HC Handoff in partnership with each clinician
• Be a Subject Matter Expert on all available financial options
• Overcome common patient objections to starting treatment
• Obtain necessary insurance pre-authorizations for patients
• Ensure the office exemplifies the Comprehensive Care Model
• Maintain an appropriate professional appearance and demeanor
• Ensure compliance with Company policies and regulatory bodies

Qualifications

• High School Diploma or general education degree (GED)
• Prior course work or on-the-job training in the fields of dentistry, insurance, or business
• Knowledge of office practices, technology applications, and patient insurances
• Results-oriented, patient advocate, process-focused operator, financial acumen, and influencer skills
• Ability to multi-task, excellent interpersonal, oral, and written communication skills, and confidentiality handling
• Organized and detail-oriented individual with fast-paced environment experience

Skills

• Knowledge of office practices, technology applications, and patient insurances
• Results-oriented (energetic self-starter, sets realistic goals, meets commitments, persistent, prioritizes daily to achieve results)
• Patient advocate (flexible and adaptive, empathetic, passionate, ethical)
• Process-focused operator (data-driven decision-maker, detailed, organized and structured, comprehensive knowledge of all operational processes, computer proficient)
• Financial acumen (understands profit drivers, utilizes metrics to manage, builds the financial understanding of team members, staff, and clinicians, understands local market drivers and competition)
• Influencer (active listener/observer of behavior, creates a win/win need for change)
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Ability to multi-task effectively without compromising the quality of the work
• Excellent interpersonal, oral, and written communication skills
• Ability to handle and maintain extreme confidentiality (patient records)
• Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Pay

$15.75 - $22.00 / Hourly

Schedule

N/A