Healthcare Contact Center Agent - Remote US

Your role in our mission

This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes. Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
Adequately adhere to the client’s SLAs and consistently meet production targets
Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

What We're Looking For

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software and Microsoft Office applications
• Strong problem-solving skills to bring inquiries to effective resolution
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

What You Should Expect In This Role

• Candidates must be available to work a designated 8.5 hour shift Monday - Friday between 7am to 6pm Eastern
• Ability to remain in a stationary position (sitting or standing) for extended periods of time while using a computer and telephone headset
• Ability to operate standard office equipment, including computer, keyboard, mouse, and telephone
• Regular attendance and punctuality are essential to meet adherence and service level requirements

In This Role

• A fast-paced, metrics driven environment

Pay Range

The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Benefits

• All salaried, full-time candidates are eligible for our generous, flexible vacation policy
• A 401(k) employer match
• Comprehensive health benefits
• Educational assistance

Equal Opportunity Employer

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth.