Healthcare Compliance Policy Manager

Overarching Responsibilities

• Review, revision and maintenance of all compliance policies, handbooks, job aids and the Code of Conduct.
• Providing support and compliance guidance related to policies.
• Supporting the team as needed in other areas of oversight, including, monitoring, responding to inquiries, committee participation.
• Managing all policy projects, including annual reviews, ad hoc changes, working with Operations teams to operationalize policies, and launches for new policies.
• Reviewing and revising policies for consistency, alignment with applicable regulations and clarity; coordinating and tracking changes/revisions.
• Proactively identifying areas for improvement in policies, handbooks, etc., and discussing suggestions with subject matter experts, including senior leaders.
• Reviewing data from other compliance areas for themes and trends to make policy enhancements.
• Partnering with the compliance education team to ensure policies are communicated and trainings reflect accurate policy guidance.
• Act as system administrator for policy management system, PolicyHub, which may include training other lane leads and maintaining training documents and working as liaison with the vendor as needed.
• Overseeing monitoring activities for certain compliance policies, as needed.
• Providing Support and compliance guidance, including: Complete QA reviews on responses provided via the compliance question line. Provide support to committees where compliance input or guidance is needed.

Key Requirements

• Bachelor's Degree Required while Master's Degree/JD preferred.
• A minimum of 5 years compliance and/or healthcare experience, preferably in similar role.
• Expertise in drafting, reviewing, and providing guidance on policies is essential.
• Strong project management skills and attention to detail.
• Experience with PolicyHub by Mitratech a plus.
• Strong interpersonal and communication skills – both written and verbal.
• Advanced proficiency in Microsoft Word and Adobe.
• Intermediate proficiency in Microsoft PowerPoint, Outlook, and Excel and Smartsheet.
• Demonstrated strength in time management and organization required; ability to respond to urgent requests, prioritize appropriately, manage multiple projects at one time and meet deadlines.
• Strong problem-solving and decision-making skills; ability to identify an issue, propose a resolution and rectify in a timely manner.
• Ability to work both independently and as part of a team, owning projects and delegating tasks as appropriate.
• Ability to deal with confidential information and/or issues using discretion and judgment.