Healthcare Client Success Manager in California

About the role

As a Client Success Manager (CSM) at DXC Technology, you will own all aspects of service delivery for client engagements, ensuring consistent high-quality execution, client satisfaction, and operational excellence. You will drive account growth, manage profitability, and serve as the central lead for all account activities outside of sales and Client Partner responsibilities. This role is pivotal in fostering trusted client partnerships, advocating for client needs, and collaborating cross-functionally to achieve desired outcomes.

Responsibilities

• Own all aspects (project and run) of CES delivery on the account, including contract renewal, client satisfaction, profitability, resourcing, oversight of billable roles, and service level agreements.
• Collaborate with other offerings to deliver a consistent, full-stack experience for the account, ensuring coordinated communication and clear ownership across all product deliverables.
• Drive on-account growth by developing opportunities, managing pipeline, proactive solutioning, change control, and accurate forecasting of revenue and contract margin.
• Serve as the central lead for all account activities outside of sales and Client Partner responsibilities, driving alignment and execution across internal and client-facing teams.
• Align on resourcing strategy to ensure clients assign capable, knowledgeable resources, intervening strategically to resolve gaps or constraints.
• Drive financial governance by ensuring disciplined cash collection, proactively addressing AR challenges, and serving as the key decision-maker for issue resolution.
• Ensure delivery and commercial compliance by partnering with Project Managers to meet contractual obligations, maintain accurate internal systems, manage change controls, and drive post-project learning and improvement.
• Collaborate with peer CSMs to ensure consistent client engagement, coordinated delivery, and seamless sharing of insights and account intelligence.
• Act as the voice of the client within CES, advocating for their needs, aligning delivery teams to client priorities, and serving as the central point of escalation for client issues.
• Drive operational excellence by implementing governance structures, tracking KPIs, and identifying areas for continuous improvement.
• Collaborate closely with cross-functional teams (delivery, sales, marketing, and product) to align on client objectives, escalate risks, and surface new opportunities for value creation.
• Ensure deep understanding of CES and DXC offerings to align solutions with client needs.

Key Performance Indicators

• Primary KPIs:
  • TCV
  • Revenue
  • Contract Margin
  • Client Satisfaction (References, CSAT & NPS)
• Operational and Delivery Excellence:
  • Scope, SLAs, audits, risks, service governance/timely reviews with customer, etc.
  • Productivity: On-time, great quality, within budget, LPI, right shoring, proactive rotation of talent, automation, lean, adherence to DXC standard tools, architecture, etc.
  • Operational Excellence: Workforce planning, Billability, utilization, compliance, risk governance, etc.
  • Pipeline: Own and win opportunities
• Secondary KPIs:
  • Client retention rate
  • Churn management
  • Champion talent management by fostering development and engagement through coaching, mentoring, recognition, and succession planning

Key Competencies

• Client Relationship Management – Building trusted partnerships
• Delivery Excellence & Project Leadership – On-time, quality execution
• Value Realization & Business Impact – Demonstrating ROI
• Account Growth & Expansion – Renewals and up/cross sells
• Internal Orchestration & Collaboration – Team coordination
• Resilience & Customer-First Mindset – Adaptability under pressure
• Digital Agility & Continuous Learning – AI and technology adoption

Requirements

• Proven experience in client relationship management, demonstrating the ability to build, maintain, and leverage trusted partnerships to grow accounts.
• Experienced Senior Client Success Manager with clients within the Healthcare Industry.
• Authorized to work in the U.S. without requiring sponsorship now or in the future.
• Strong background in delivery excellence and full lifecycle project leadership, with a track record of on-time, high-quality execution within budget.
• Ability to demonstrate value realization and business impact, showcasing a clear understanding of ROI for clients.
• Experience in account growth and expansion, including successful renewals and up/cross-sells.
• Demonstrates exceptional capability in internal orchestration and cross-functional collaboration, aligning diverse teams to deliver shared objectives while effectively managing risk, leading account escalations, and driving internal change initiatives.
• Demonstrates resilience and a customer-first mindset, with the ability to adapt under pressure and prioritize client needs.
• Demonstrates a commitment to continuously strengthening digital acumen, maintaining awareness of emerging AI and technology adoption trends, and applying this knowledge to clearly articulate DXC’s offerings and boundaries.

Pay

A reasonable estimate of the current compensation range for this position is $95,900 – $178,100.

Benefits

• Health, dental, and vision insurance coverage
• Employee wellness programs
• Life and disability insurance
• Retirement savings plan
• Paid holidays and paid time off