Healthcare Business Office Manager

About the role

Bayshore Residence and Rehabilitation Center is seeking an experienced and organized Business Office Manager to support the financial and administrative operations of the facility.

Key Responsibilities

• Manage the daily operations of the facility business office.
• Maintain accurate resident financial and billing records.
• Prepare and process resident statements and billing.
• Monitor accounts receivable and follow up on outstanding balances.
• Aid with Medicaid applications, eligibility information, and related documentation.
• Cook with Medicare, Medicaid, private-pay, insurance, and other payer information as applicable.
• Verify insurance and payer information and maintain accurate records.
• Process payments, deposits, refunds, and adjustments according to facility procedures.
• Maintain organized business office files and documentation.
• Work with corporate accounting and leadership to resolve billing and financial issues.
• Maintain confidentiality of resident, employee, and facility financial information.
• Ensure business office practices comply with applicable regulations and facility policies.
• Assist with audits and provide requested documentation.
• Communicate professionally with residents, families, vendors, employees, and outside agencies.
• Support the Administrator and facility leadership with other administrative duties as needed.

Qualifications

• Previous experience in a business office, accounting, billing, or financial position required.
• Long-term care, skilled nursing, assisted living, or healthcare experience strongly preferred.
• Experience with Medicare and Medicaid billing is preferred.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Strong communication and customer-service skills.
• Able to maintain confidentiality and handle sensitive financial information.
• Able to prioritize multiple responsibilities and meet deadlines.
• Proficiency with Microsoft Office and general computer applications.
• Experience with long-term care financial or billing software is a plus.
• High school diploma or equivalent required; additional accounting or business education is preferred.