Healthcare Business Analyst (Entry Level)

About the role

Ceresti is a tech-enabled dementia care provider aiming to reduce avoidable hospitalizations and improve care for people living with dementia. We offer a differentiated model of care that includes family caregivers in the care team, providing health plans and accountable care organizations with a turnkey solution for impacting a population that lacks engagement in traditional clinical programs.

Responsibilities

• Business & Product Analysis

• Analyze business performance, operational workflows, and current product experience to identify opportunities for improvement.
• Translate ambiguous business questions into structured analyses, clear insights, and actionable recommendations.
• Support product development by producing clear requirements documentation (e.g., business requirements documents, process flow diagrams, gap analyses, acceptance criteria).
• Data Analysis, Reporting & Dashboards
• Use SQL for ad-hoc analysis to support product launches and answer recurring business questions.
• Partner with the Analytics team to define success metrics and surface insights for product launches and operational initiatives.
• Ensure data outputs are accurate, well-documented, and easy for stakeholders to understand and use in decision-making.
• Partner with data, engineering, and analytics stakeholders to improve data quality, definitions, and accessibility.
• Discovery & Stakeholder Collaboration
• Lead discovery efforts, including stakeholder interviews and current-state workflow mapping.
• Synthesize qualitative and quantitative insights into clear narratives that align teams around the “why” behind decisions.
• Collaborate closely with product managers, engineers, and operations partners to ensure insights and requirements are understood, prioritized, and implemented effectively.
• Insights, Impact & Continuous Improvement
• Continuously surface business insights across the organization to inform strategy, prioritization, and execution.
• Measure the impact of product, operational, and partnership initiatives and communicate results to stakeholders.
• Pilot opportunities to leverage AI and automation tools to improve analytical workflows and team productivity.
• Contribute to improving business analysis practices, tools, and standards within the Product team.

Requirements

• Education

• BS/BA degree or higher.

• Experience

• 2+ years of experience as a Business Analyst, Data Analyst, Product Analyst, or similar role, ideally bridging operations and product teams.

• Qualifications

• Proven ability to break down complex systems and processes into measurable components.
• Proven ability to translate business needs into clear documented requirements, process flows, and gap analyses.
• Experience leading discovery, stakeholder interviews, and current-state workflow mapping.
• Comfortable writing SQL for ad-hoc analysis.
• Familiarity with BI tools (e.g. Metabase, Omni, Tableau, Looker, Power BI, or similar) preferred.
• Familiarity with software development processes and product management methodologies (e.g. Agile).
• Experience using AI tools for productivity.
• Experience in healthcare operations, care delivery, or clinical workflow environments is strongly preferred.

Skills

• Strong analytical thinking, data interpretation, and problem-solving skills.
• Curious mindset with a bias toward learning and continuous improvement.
• Ability to communicate complex data and insights clearly to both technical and non-technical audiences.
• Ability to work cross-functionally and navigate ambiguity.
• Reliable, persistent, and results-oriented.
• Highly organized with strong time-management skills.
• Easy to work with; collaborative, transparent, and high-integrity.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and dynamic work environment.
• Flexible work arrangements and remote work options.
• Access to cutting-edge technologies and tools.