Healthcare Business Administrator

About the role

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity.

Responsibilities

• Research and respond to inquiries related to the Affordable Care Act (ACA).
• Conduct thorough research of complex policy and programmatic requirements.
• Craft written responses using plain language.
• Document precise and diligent notes for every case.
• Navigate the inquiry response system and database to research relevant data points.
• Maintain an individual dashboard to identify areas for improvement.
• Propose new language or edit existing language in the inquiry response knowledgebase.
• Triage cases, determine escalation needs, and document and track results.
• Identify process improvements and make recommendations to the Operations Manager.
• Collaborate with cross-functional teams to document inquiry responses for ongoing regulatory changes.
• Review other team members’ inquiry responses for quality, accuracy, format, and grammar, and provide feedback.
• Participate in client meetings and document notes.

Requirements

• Bachelor’s degree plus 5+ years of relevant full-time research, analytical, writing, and/or customer service experience.
• 2+ years of experience handling written and verbal inquiries related to health care, the ACA, and/or related issues.
• Advanced experience conducting research of complex policy and/or programmatic requirements.
• Excellent writing and verbal customer service skills.
• Experience using plain language to craft written responses.
• Proficiency in Microsoft Office Suite (such as Word, Excel, PowerPoint, and Outlook).
• Experience triaging, routing, and resolving inquiries.
• Ability to obtain Public Trust clearance.
• Lived in the United States at least three (3) out of the last five (5) years.

Qualifications

• Bachelor’s degree.
• 5+ years of relevant full-time research, analytical, writing, and/or customer service experience.
• 2+ years of experience handling written and verbal inquiries related to health care, the ACA, and/or related issues.
• Advanced experience conducting research of complex policy and/or programmatic requirements.
• Excellent writing and verbal customer service skills.
• Experience using plain language to craft written responses.
• Proficiency in Microsoft Office Suite (such as Word, Excel, PowerPoint, and Outlook).
• Experience triaging, routing, and resolving inquiries.
• Ability to obtain Public Trust clearance.
• Lived in the United States at least three (3) out of the last five (5) years.

Skills

• Affordable Care Act (ACA)
• Analytical Thinking
• Multitasking
• Problem Solving
• Writing

Benefits

Includes a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. Professional growth opportunities including paid education and certifications. Other benefits include:

• Professional exposure to a diverse cohort of policy analysts, instructional systems designers, programmers, technical staff, and government officials.
• Full flex work weeks where possible.
• Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
• GDIT Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12-month period for eligible employees.
• Short and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.

Pay

The likely salary range for this position is $55,806 - $65,550. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Schedule

Scheduled Weekly Hours: 40

Travel Required: None

Telecommuting Options: Remote Work Location: Any Location / Remote