Healthcare Benefits Navigator

Location: Catholic Diocese of Crookston, MN Job Type: Part-Time to Full-Time Reports To: Vice President of Care Management Help People Navigate Healthcare With Confidence Meta Care is seeking an experienced, compassionate Healthcare Benefits Navigator to support clergy, employees and health plan members of the Catholic Diocese of Crookston. This is not a clinical nursing position, and an RN or LPN license is not required. We are looking for someone who understands how complicated healthcare can be and enjoys helping people work through benefits questions, provider issues, appointments, insurance requirements, and other barriers to receiving care. The ideal candidate may come from an employee benefits, health insurance, medical office, patient advocacy, care coordination, provider relations, or healthcare navigation background. At Meta Care, our goal is simple: help members receive the Right Care, Right Place, Right Time. About The Role You will serve as a trusted, local resource for Diocese employees and their families—someone they can turn to when they need help understanding their benefits or navigating the healthcare system. You will help members: Understand and use their health benefitsNavigate insurance and provider networksResolve healthcare access questions and barriersLocate physicians, specialists, and appropriate servicesCoordinate appointments and follow-upUnderstand referrals, prior authorizations, and other healthcare processesConnect with wellness programs and available resourcesReceive support following hospitalization or significant health events This is a highly relationship-driven role requiring strong communication, persistence, organization, and follow-through. What You’ll Do Benefits Navigation & Member Advocacy Help members understand their healthcare benefits and available resourcesAssist with questions involving coverage, providers, referrals, prior authorizations, and access to careAdvocate for members when they encounter challenges navigating the healthcare systemHelp members identify appropriate in-network providers and servicesFollow issues through to resolution rather than simply providing information Member Support Build trusted relationships through proactive outreach and ongoing communicationServe as a consistent point of contact for members who need assistanceHelp coordinate medical and specialist appointments when neededProvide additional support following hospitalizations or major health eventsConnect members with transportation, home support, wellness, and community resources Collaboration & Follow-Through Work closely with Meta Care's pharmacists, nutritionists, social workers, care coordinators, and leadership teamTrack member needs and ensure open items receive appropriate follow-upParticipate in client and internal team meetingsSupport member education and engagement initiativesMaintain timely documentation and strict confidentiality Who We’re Looking For We are especially interested in candidates with experience in the following areas: Employee benefitsHealth insurance or health plan member servicesBenefits administrationPatient or member advocacyMedical office operationsInsurance verificationReferral coordination Prior authorizationProvider officesCare coordinationPopulation healthHealthcare navigationPractice management Clinical experience is welcomed but not required. Candidates with backgrounds as a MA, CNA, LPN, or RN are encouraged to apply, but the most important qualifications are healthcare knowledge, problem-solving ability, communication skills, and a genuine desire to advocate for others. The Right Person for This Role You are someone who: Enjoys helping people solve complicated problemsKnows how to navigate healthcare and insurance systemsIs persistent and comfortable following an issue until it is resolvedCommunicates warmly and professionallyBuilds trust easilyIs highly organized and dependableCan manage multiple priorities independentlyHas strong follow-through and attention to detailIs comfortable working with employees, providers, health plans, and internal teamsIs proficient with basic Microsoft Office applications Why Meta Care? Healthcare can be overwhelming. Our members should never feel like they have to navigate it alone. At Meta Care, you will have the opportunity to become a trusted advocate for the people you serve while being supported by an experienced multidisciplinary team. If you are someone who enjoys helping others, solving healthcare problems, and making a meaningful difference in people's lives, we would love to hear from you. Please submit your resume and brief cover letter to: REC@metacareusa.com Equal Employment Opportunity: Meta Care Inc. is proud to be an equal-opportunity employer. All qualified applicants are encouraged to apply. Powered by JazzHR X9CXp8gXxW