Healthcare & Benefits Navigation Intern (Unpaid)

Responsibilities

• Support screening and enrollment activities for benefit programs such as Medicaid, NYC Care, SNAP, WIC, FairFares, Child Care Vouchers, IDNYC, etc.
• Accompany clients to related public benefits appointments as needed for support
• Sort and review public benefits related mail
• Contact clients to share relevant updates
• Aid in scheduling client medical and dental appointments as needed
• In collaboration with the Healthcare Benefits Navigators and other team members, develop relevant educational materials to support client access, knowledge, and navigation of public benefits systems; delivery of workshops to clients as needed
• Collaborate with other Health & Wellness Department interns on the development/updating of a Community Resources Guide through desk review and outreach activities
• Keep thorough and accurate case file documentation in Program folders and related excel spreadsheets
• Create new digital client files as needed
• Adhere to IRC policies, particularly those related to confidentiality and client privacy
• Show sensitivity to cultural and personality differences of clients. Respect their beliefs and values. Provide translation and interpretation when necessary

Requirements

• Must be based in US and must be enrolled in post-secondary institution or have graduated from a post-secondary institution within the last 2 years
• Undergraduate level studies in social sciences, international relations or a related field
• Strong desire to help refugees and other migrant communities rebuild their lives in New York
• Ability to work independently, exercise good judgement, and have high attention to detail
• Competency in Microsoft Office, data tracking, and file management
• Effective communication skills
• Demonstrates ability to work effectively in a multicultural environment
• Patience, understanding, flexibility, and an unceasingly positive attitude
• Willing to learn about IRC history, philosophy, global work, and local efforts
• Willing to adhere to IRC volunteer and workplace policies