Healthcare Banking Support Specialist

About the role

The Healthcare Banking Support Specialist supports sales teams in executing a One Bank strategy and growing market share. They are responsible for retaining and deepening client relationships by providing exceptional client experience and support.

Responsibilities

• Supports sales teams in executing a One Bank strategy and growing market share.
• Retains and deepens client relationships by providing exceptional client experience and support.
• Leads all efforts in business account openings, funding, and maintenance.
• Works closely with Bankers, legal, credit, construction, post-underwriting, lending services, attorneys, title companies, insurance companies and more to ensure proper lien position and a minimal number of loan exceptions.

Requirements

• Bachelor's degree, or equivalent work experience
• Seven or more years of job-related experience

Qualifications

• Considerable knowledge of departmental and bank products & services
• Proven customer service and problem resolution skills
• Proficient computer navigation skills using a variety of software packages including nCino, Salesforce, and Microsoft Office applications
• Effective interpersonal, verbal and written communication skills
• Experience in receiving and implementing performance feedback & coaching
• Self-motivated and results-oriented with excellent organizational skills

Skills

• Experience working with commercial loans for the healthcare industry

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

$32.21 - $42.93

Schedule

A hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.