Healthcare Banking Program Manager

About the Role

The Healthcare Banking Program Manager is responsible for developing, managing, and expanding relationships with healthcare organizations and healthcare professionals. This position offers a unique opportunity to lead the development of a newly established Healthcare Solutions Program focused on serving privately owned healthcare practices including physician, dental, veterinary, and other healthcare professional practices. The successful candidate will play a key role in developing market strategy, building referral networks, helping define program standards, and establishing the foundation for future program growth. The Healthcare Banking Program Manager serves as a trusted financial advisor to clients and prospects by combining healthcare industry expertise with commercial banking knowledge to help clients achieve their strategic and financial objectives.

Responsibilities

• Healthcare Banking Program Development
  • Assist in the development and execution of the Bank's Healthcare Banking strategy focused on privately owned healthcare practices.
  • Help establish and grow a new healthcare banking program within the Bank.
  • Develop marketing, referral, and business development strategies designed to attract healthcare professionals and practice owners.
  • Work with senior leadership to identify growth opportunities and establish performance goals for the healthcare banking business line.
  • Help define healthcare lending standards, product offerings, and relationship management practices.
• Relationship Management & Business Development
  • Develop and manage a portfolio of healthcare industry clients.
  • Build long-term relationships with physicians, dentists, veterinarians, healthcare practice administrators, and healthcare business owners.
  • Identify and pursue new business opportunities within the healthcare sector.
  • Generate new loan, deposit, treasury management, and fee income opportunities.
  • Actively participate in healthcare associations, industry events, and networking organizations to enhance the Bank's visibility and business development efforts.
  • Maintain regular contact with clients to understand changing business needs and identify opportunities to expand relationships.
• Commercial Lending
  • Develop and manage a commercial loan portfolio.
  • Interview customers to determine loan requirements and gather necessary information for loan applications.
  • Analyze financial statements and other relevant data to recommend the best lending solutions based on customer needs and financial capabilities.
  • Evaluate creditworthiness and present well-structured lending proposals.
  • Offer tailored financial solutions to meet customer objectives, while enhancing customer satisfaction and retention.
  • Develop customized loan proposals and present them to customers to secure new business and maintain existing relationships.
  • Follow up on pending loan deals and loan renewals.
  • Provide updates on portfolio performance, new business, and market developments to senior leadership.
• Healthcare Industry Expertise
  • Develop and maintain a thorough understanding of healthcare industry trends, reimbursement models, regulatory requirements, and market dynamics.
  • Understand the financial drivers unique to healthcare organizations and professional practices.
  • Provide financial guidance and strategic insights relevant to healthcare providers.
  • Monitor industry developments and identify emerging opportunities and risks.
• Cross-Functional Collaboration
  • Partner with Treasury Management, Wealth Management, Retail Banking, Mortgage, and other business lines to provide comprehensive banking solutions.
  • Collaborate with Credit Administration and Loan Operations to ensure effective relationship management and loan servicing.
  • Work closely with senior leadership to achieve portfolio growth and profitability.

Requirements

• Education and Experience
  • Minimum 5-10 years of commercial lending or commercial banking experience.
  • Degree in Finance, Accounting, Business Administration, Healthcare Administration, or related field preferred.
  • Healthcare lending experience strongly preferred.
  • Proven track record of business development and portfolio growth.
  • Experience underwriting and managing complex commercial credit relationships.
• Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer.
  • Frequent use of hands and fingers to operate a computer keyboard, mouse, calculator, telephone, and other office equipment.
  • Ability to communicate effectively in person, by telephone, and through virtual meeting platforms.
  • Ability to read, analyze, and interpret detailed financial reports, credit presentations, and other business documents.
  • Occasional standing, walking, bending, reaching, and climbing stairs.
  • Ability to travel independently to customer locations, bank offices, networking events, and community functions.
  • Ability to operate a motor vehicle and maintain a valid driver's license.
  • Ability to occasionally lift and carry files, reports, or presentation materials weighing up to 15-20 pounds.
  • Ability to work extended hours as business needs require, including attendance at customer meetings, community events, or business development activities outside of normal banking hours.

Work Environment

• Primarily performed in a professional office environment.
• Frequent interaction with customers in offices, manufacturing facilities, healthcare facilities, construction sites, farms, and other commercial business locations.
• Moderate travel within assigned market area and occasional travel to other bank locations for meetings or training.