HEALTHCARE ACCESS NAVIGATOR

About the Role

Appointment scheduling for patients to see their Primary Care Provider (PCP) within 7 days or following discharges. If a patient has no PCP, assist with obtaining one and schedule the appropriate appointment within set guidelines.

Facilitate patient discharge from the 24/7 Emergency Department by coordinating and scheduling follow-up appointments. Work closely with both primary care physicians and physicians in all specialty areas to coordinate the patient’s care plan for consultations, procedures, testing, surgeries, or other services as ordered by the treating ED provider.

Responsibilities

• Verify insurance coverage and demographic information.
• Collect and receipt patient payments.
• Retain patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians’ offices directly.
• Schedule patients for appointments with community services when appropriate.
• Work collaboratively with and communicate with multidisciplinary teams on behalf of the patient.
• Inform patients of billing policies and managed care referral and/or pre-authorization requirements.
• Assist patients and their families with obtaining referrals from PCP to needed specialists when needed.
• Provide support and counseling to patients and families as appropriate.
• Communicate with referring providers as appropriate to address patient and physician needs.
• Partner with patients, families, the interdisciplinary team, and community resources to provide well-coordinated, timely, and exemplary care.
• Serve as a resource for community resources.
• Track and report weekly on all scheduled services.
• Float to other ED Registration work areas, as needed, to assist with patient access to Cooper services.
• Cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital-based care areas as deemed in scope.

Requirements

• 0-2 years' experience required.
• Preferred experience includes:
  • Minimum two years of recent registration, scheduling, or billing experience working in a medical facility.
  • Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals.
  • Epic experience.
• High school diploma required; some college preferred.
• Excellent customer service, analytical, and organizational skills.
• Working knowledge of registration process, electronic appointment scheduling, insurance plans (including referral and preauthorization processes), third-party payor reimbursement, revenue cycle, as well as EMTALA, JCAHO, and HIPAA regulations.
• Ability to multi-task in a fast-paced environment and work any shift as needed.

Benefits

Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.