Healthcare Access Navigator
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must preserve all substantive info. Remove boilerplate like EEO etc. The given text includes a lot of description about Cooper University Health Care (company overview) then a block of responsibilities (starting with "Appointment scheduling to patients PCP within 7 days or discharges..." etc). Then at end: "0-2 years' experience required. Preferred Experience includes Minimum Two years of recent registration, scheduling or billing experience working in a medical facility. Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals Epic experience High school diploma required; some college preferred. Excellent customer service, analytical and organizational skills. Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and preauthorization processes, third-party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations. Ability to multi-task in fast-paced environment, and work any shift, as needed. USD $21.00 USD $33.00"
We need to parse sections.
We have company overview (About Cooper University Health Care). That could be "About the role"? Actually "About the role" is about the job, not company. But we have no explicit "About the role" description; we have company overview. Could treat that as "About the role"? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include About the role with description of the role (maybe from responsibilities). But we have company overview separate. The instruction says do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. It doesn't forbid including company overview; but we need to map to sections. Likely we should include "About the role" summarizing the role purpose (maybe from first sentence: "Appointment scheduling to patients PCP within 7 days or discharges..."). However we also have a lot of responsibilities list. We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to include the company overview somewhere. Could be placed under "About the role"? But that would be mixing company info with role. Might be okay as it's substantive. However the instruction says "About the role" is an example heading; we can use it for description of the role. The company overview is not about the role but about employer. Could we create a separate section like "About Cooper University Health Care"? Not in the list of allowed headings. The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't say we cannot use other headings, but it says "use for section headings (e.g. ...)" implying those are the expected ones. Probably we should stick to those headings only. So we need to fit company overview into one of those sections. Perhaps "About the role" can include both role description and employer overview. That's acceptable.
Now responsibilities: we have a long paragraph of duties. We'll put them under Responsibilities
with - items.
Requirements: maybe "0-2 years' experience required." plus "Preferred Experience includes Minimum Two years of recent registration, scheduling or billing experience working in a medical facility." That seems like requirements/experience. Could be under Requirements.
Qualifications: maybe "High school diploma required; some college preferred." plus "Epic experience". Also "Excellent customer service, analytical and organizational skills." etc. Could be under Qualifications.
Skills: maybe "Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and preauthorization processes, third-party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations. Ability to multi-task in fast-paced environment, and work any shift, as needed." Could be under Skills.
Pay: we have "USD $21.00 USD $33.00". Likely pay range $21.00 - $33.00 per hour. So we can include Pay section with that.
Schedule: maybe "Ability to work any shift, as needed." That's schedule info. Could be under Schedule.
Benefits: not mentioned; we should not create Benefits section.
Now we need to ensure we don't include filler like "commensurate with experience". Not present.
We need to preserve all substantive info: company overview, responsibilities list, experience, qualifications, skills, pay, schedule.
We must not include boilerplate like EEO etc. Not present.
Now format: Use
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to decide what is a list vs prose. Responsibilities: many sentences each could be a list item. We'll make each duty as
- . Requirements: maybe list items: "0-2 years' experience required.", "Preferred Experience includes Minimum Two years of recent registration, scheduling or billing experience working in a medical facility.", "Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals", "Epic experience". Could be list.
Qualifications: list items: "High school diploma required; some college preferred.", "Excellent customer service, analytical and organizational skills.", "Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and preauthorization processes, third-party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations." Actually that last is more skill. Might split.
Skills: list items: "Ability to multi-task in fast-paced environment.", "Ability to work any shift, as needed."
Pay:
USD $21.00 - USD $33.00 per hour
(we need to infer per hour? The text just says USD $21.00 USD $33.00. We'll present as range.)
Schedule: Ability to work any shift, as needed.
Now we need to include company overview under About the role. Could be a with the overview.
Let's extract company overview text:
"About Cooper University Health Care Cooper University Health Care is a leading academic health system affiliated with Cooper Medical School of Rowan University. Cooper, headquartered in Camden, New Jersey, has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings. Cooper has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers. Cooper operates MD Anderson Cancer Center at Cooper as well as three hospitals - its 663-bed flagship Cooper University Hospital in Camden, its 229-bed Cooper University Hospital Cape Regional in Cape May Court House, and Children’s Regional Hospital in Camden. Cooper University Hospital in Camden is the only Level 1 trauma center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for six years. More than 2.54 million patients visit Cooper’s facilities annually. Cooper’s ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore. Cooper was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more."
We'll put that in a
.
Now responsibilities list: Let's extract each duty sentence from the block after company overview:
"Appointment scheduling to patients PCP within 7 days or discharges.
If patient has no PCP, assist with obtaining PCP and schedule appropriate appointment within set guidelines
Facilitate patient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments
Works closely with both primary care physicians and physicians in all specialty areas to coordinate patient’s care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED provider
Verify insurance coverage and demographic information
Collect and receipt patient payments
Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians’ offices directly
Schedule patients for appointments with community services when appropriate
Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient
Inform patients of billing policies and managed care referral and/or pre-authorization requirements
Assists patients and their families with obtaining referrals from PCP to needed specialist when needed
Provides support and counseling to patients and families as appropriate
Communicates with referring providers as appropriate to address patient and physician needs
Partners with patients, families, the interdisciplinary team and community resources to provide well-coordinated, timely, and exemplary care
Serves as a resource for community resources
Track and report weekly on all scheduled services
Float to other ED Registration work areas, as needed, to assist with patient access to Cooper services
Position will cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital-based care areas as deemed in scope"
We'll make each line a
- . Some lines start with lowercase; we can keep as is.
Now requirements list: "0-2 years' experience required." "Preferred Experience includes Minimum Two years of recent registration, scheduling or billing experience working in a medical facility." "Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals" "Epic experience"
Now qualifications list: "High school diploma required; some college preferred." "Excellent customer service, analytical and organizational skills." maybe also "Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and preauthorization processes, third-party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations." Actually that is more skill; but we can put under qualifications or skills. Let's decide: Qualifications: education, experience, certifications. Skills: abilities. So we can put "High school diploma required; some college preferred." under Qualifications. "Excellent customer service, analytical and organizational skills." could be Skills. "Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and preauthorization processes, third-party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations." could be Skills. "Ability to multi-task in fast-paced environment, and work any shift, as needed." could be Skills (or Schedule). We'll split: multi-task under Skills, work any shift under Schedule.
Thus:
Qualifications:
- High school diploma required; some college preferred.
- Epic experience (maybe also under Qualifications? Actually Epic experience is a skill/experience; but we already have Epic experience under Requirements. Might duplicate. Better to keep Epic experience under Requirements (as preferred experience). We'll not duplicate.
Thus Qualifications: only education.
Skills:
- Excellent customer service, analytical and organizational skills.
- Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and preauthorization processes, third-party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations.
- Ability to multi-task in fast-paced environment.
Schedule:
- Ability to work any shift, as needed.
Pay:
- USD $21.00 - USD $33.00 (per hour) maybe.
Now we need to ensure we didn't miss any substantive info: The company overview includes "Visit CooperHealth.org to learn
Responsibilities
with- items.
Requirements: maybe "0-2 years' experience required." plus "Preferred Experience includes Minimum Two years of recent registration, scheduling or billing experience working in a medical facility." That seems like requirements/experience. Could be under Requirements.
Qualifications: maybe "High school diploma required; some college preferred." plus "Epic experience". Also "Excellent customer service, analytical and organizational skills." etc. Could be under Qualifications.
Skills: maybe "Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and preauthorization processes, third-party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations. Ability to multi-task in fast-paced environment, and work any shift, as needed." Could be under Skills.
Pay: we have "USD $21.00 USD $33.00". Likely pay range $21.00 - $33.00 per hour. So we can include Pay section with that.
Schedule: maybe "Ability to work any shift, as needed." That's schedule info. Could be under Schedule.
Benefits: not mentioned; we should not create Benefits section.
Now we need to ensure we don't include filler like "commensurate with experience". Not present.
We need to preserve all substantive info: company overview, responsibilities list, experience, qualifications, skills, pay, schedule.
We must not include boilerplate like EEO etc. Not present.
Now format: Use
for each section heading. Use
- for any list of duties/requirements/benefits. Use
for prose. We need to decide what is a list vs prose. Responsibilities: many sentences each could be a list item. We'll make each duty as
- . Requirements: maybe list items: "0-2 years' experience required.", "Preferred Experience includes Minimum Two years of recent registration, scheduling or billing experience working in a medical facility.", "Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals", "Epic experience". Could be list.
Qualifications: list items: "High school diploma required; some college preferred.", "Excellent customer service, analytical and organizational skills.", "Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and preauthorization processes, third-party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations." Actually that last is more skill. Might split.
Skills: list items: "Ability to multi-task in fast-paced environment.", "Ability to work any shift, as needed."
Pay:
USD $21.00 - USD $33.00 per hour
(we need to infer per hour? The text just says USD $21.00 USD $33.00. We'll present as range.) Schedule:Ability to work any shift, as needed.
Now we need to include company overview under About the role. Could be awith the overview. Let's extract company overview text: "About Cooper University Health Care Cooper University Health Care is a leading academic health system affiliated with Cooper Medical School of Rowan University. Cooper, headquartered in Camden, New Jersey, has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings. Cooper has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers. Cooper operates MD Anderson Cancer Center at Cooper as well as three hospitals - its 663-bed flagship Cooper University Hospital in Camden, its 229-bed Cooper University Hospital Cape Regional in Cape May Court House, and Children’s Regional Hospital in Camden. Cooper University Hospital in Camden is the only Level 1 trauma center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for six years. More than 2.54 million patients visit Cooper’s facilities annually. Cooper’s ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore. Cooper was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more." We'll put that in a
. Now responsibilities list: Let's extract each duty sentence from the block after company overview: "Appointment scheduling to patients PCP within 7 days or discharges. If patient has no PCP, assist with obtaining PCP and schedule appropriate appointment within set guidelines Facilitate patient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments Works closely with both primary care physicians and physicians in all specialty areas to coordinate patient’s care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED provider Verify insurance coverage and demographic information Collect and receipt patient payments Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians’ offices directly Schedule patients for appointments with community services when appropriate Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient Inform patients of billing policies and managed care referral and/or pre-authorization requirements Assists patients and their families with obtaining referrals from PCP to needed specialist when needed Provides support and counseling to patients and families as appropriate Communicates with referring providers as appropriate to address patient and physician needs Partners with patients, families, the interdisciplinary team and community resources to provide well-coordinated, timely, and exemplary care Serves as a resource for community resources Track and report weekly on all scheduled services Float to other ED Registration work areas, as needed, to assist with patient access to Cooper services Position will cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital-based care areas as deemed in scope" We'll make each line a
- . Some lines start with lowercase; we can keep as is. Now requirements list: "0-2 years' experience required." "Preferred Experience includes Minimum Two years of recent registration, scheduling or billing experience working in a medical facility." "Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals" "Epic experience" Now qualifications list: "High school diploma required; some college preferred." "Excellent customer service, analytical and organizational skills." maybe also "Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and preauthorization processes, third-party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations." Actually that is more skill; but we can put under qualifications or skills. Let's decide: Qualifications: education, experience, certifications. Skills: abilities. So we can put "High school diploma required; some college preferred." under Qualifications. "Excellent customer service, analytical and organizational skills." could be Skills. "Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and preauthorization processes, third-party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations." could be Skills. "Ability to multi-task in fast-paced environment, and work any shift, as needed." could be Skills (or Schedule). We'll split: multi-task under Skills, work any shift under Schedule. Thus: Qualifications: - High school diploma required; some college preferred. - Epic experience (maybe also under Qualifications? Actually Epic experience is a skill/experience; but we already have Epic experience under Requirements. Might duplicate. Better to keep Epic experience under Requirements (as preferred experience). We'll not duplicate. Thus Qualifications: only education. Skills: - Excellent customer service, analytical and organizational skills. - Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and preauthorization processes, third-party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations. - Ability to multi-task in fast-paced environment. Schedule: - Ability to work any shift, as needed. Pay: - USD $21.00 - USD $33.00 (per hour) maybe. Now we need to ensure we didn't miss any substantive info: The company overview includes "Visit CooperHealth.org to learn
- for any list of duties/requirements/benefits. Use