Health Unit Coordinator - Neurology & Neuroscience - Full-Time - Rotating Shifts (JR224382)

JR224382

About the role

This position performs reception, registration, and clerical functions for patients in a hospital unit.

Responsibilities

• Communicates with patients and families to assist with unit processes
• Communicates with nursing staff and physicians to coordinate patient care processes
• Manages the patient chart and unit records according to policies
• Enters physician orders into the electronic medical record
• Maintains patient flow within the unit through communication with transport, environmental services, and other hospital departments
• Manages patient information in the electronic medical record
• Communicates with other departments to ensure efficient and timely flow of information
• Obtains required documentation at patient visit and in preparation for patient visits
• Schedules patient appointments as needed
• Answers telephones, takes messages, and triages calls
• Provides directions and instructions to patients and families
• Collects co-pays and other payments as needed
• Reconciles payments and balances the cash drawer
• Coordinates copying and faxing of medical records according to policies
• Maintains unit office supplies and equipment
• Ensures an adequate stock of patient care supplies through ordering and par level maintenance
• Participates in performance improvement activities to improve patient safety, quality of care, and patient satisfaction

Qualifications

• High school diploma or equivalent
• 1 year of work experience in a customer service or office setting
• Proficient keyboard skills and ability to navigate multiple information systems

Pay & schedule

• Full-time
• Rotating shifts