Health Unit Coordinator (HUC)

About the Role

Support the nursing team at Thorne Crest by coordinating schedules, maintaining accurate resident records, and providing essential administrative support to the nursing department. This full-time role offers a Monday–Friday schedule and the opportunity to make a direct impact on the daily operations of a skilled nursing community.

Responsibilities

• Coordinate and maintain the nursing department's master schedule, including filling open shifts and adjusting staffing needs
• Communicate with nursing staff by phone, email, and text to proactively coordinate coverage for open shifts
• Work with nursing agency partners to communicate staffing needs and verify coverage
• Maintain accurate resident medical records, census reports, unit records, and required documentation
• Enter physician orders into PointClickCare (PCC) accurately and submit appropriate orders to the pharmacy as directed
• Schedule resident appointments within and outside the facility
• Prepare transfer, discharge, admission, and other required resident documentation
• Maintain and update CNA assignment sheets and nursing department schedules
• Review employee requests for PTO, vacation, leave of absence, and schedule changes
• Verify employee time worked and assist with time change requests
• Assist with onboarding new nursing staff and agency employees, including training materials and system access
• Assist with agency invoice processing by verifying shift dates, times, and signatures
• Monitor staffing coverage and help limit unnecessary overtime while ensuring resident care needs are met
• Maintain nursing department supplies and complete weekly supply ordering
• Provide clerical and administrative support to the Director of Nursing and nursing team
• Interact professionally with residents, families, physicians, staff, visitors, and other healthcare professionals
• Assist the nursing department with preparation for state and federal surveys
• Maintain confidentiality and security of resident and employee information, including protected health information
• Participate in emergency drills, in-service training, and other educational programs
• Perform additional administrative duties as assigned

Requirements

• High school diploma or equivalent required
• Ability to read, write, speak, and understand English to effectively communicate with residents, families, staff, and other customers
• Strong organizational and communication skills
• Ability to work effectively in a fast-paced environment with frequent interruptions
• Ability to handle confidential resident and employee information appropriately
• Basic computer skills and familiarity with Microsoft Office
• Strong customer service skills and the ability to work collaboratively with staff across departments
• Ability to interact respectfully and professionally with residents, families, employees, healthcare professionals, and visitors
• No prior experience required
• Preferred: Prior scheduling experience strongly preferred
• Preferred: Previous clerical experience in a healthcare setting preferred
• Preferred: Active CNA certification preferred
• Preferred: Experience with PointClickCare