Health Unit Coordinator- Full time- Days

Responsibilities

• Keep Clinical Manager and staff informed of any issues.
• Greet and assist patients, visitors, and staff as a receptionist.
• Answer patient call lights promptly and courteously.
• Maintain positive customer relations with physicians, visitors, and patients, using clear and respectful phone etiquette.
• Transfer calls to appropriate personnel efficiently.
• Handle phone inquiries with accuracy, courtesy, and confidentiality.
• Facilitate communication with ancillary departments as needed.
• Collaborate professionally with hospital departments.
• Serve as a resource for locating supplies and medical records.
• Communicate with physician offices about patient consultations and records.
• Adhere to departmental and hospital customer service standards.
• Computer/Chart Responsibilities:
• Maintain admit/discharge logs (census cards).
• Ensure timely patient admission, transfer, and discharge.
• Enter transport requests into EPIC Bed Management.
• Obtain signatures for Consent to Hospital and Medical Treatment Forms as needed.
• Make copies of Advanced Directives for patient charts.
• Complete consults in Epic accurately.
• Place calls for STAT requests.
• Follow downtime procedures for manual order entry (SRO, BCA Web, BCA Standalone).
• Prepare requisitions for services (e.g., maintenance, clinical engineering).
• Enter and record unit-based charges as needed.
• Run daily audits/reports in EPIC as directed by the department manager.
• Maintain current and old patient charts.
• Prepare charts for new patients, ensuring face sheets, labels, and armbands are included.
• Break down charts for discharged patients, placing the face sheet on top.

Environment/Supplies/Equipment

• Ensure all mobile phones have charged batteries.
• Monitor the tube system, emptying and distributing contents to appropriate nurses.
• Periodically check the fax machine for incoming faxes and forward to the correct personnel.
• Maintain and refill printers, copiers, and fax machines.
• Perform routine maintenance on fax machines, copiers, printers, etc.
• Order, verify, and store supplies and equipment, maintaining an appropriate inventory as directed by the manager.
• Handle typing and filing tasks for the unit (excluding patient records).
• Avoid assisting with unit-specific needs as directed by the manager or charge RN.
• Complete errands accurately and promptly.
• Submit Plant Maintenance Work Requisitions as needed.
• Notify Clinical Engineering about malfunctioning equipment.
• Regularly observe the functioning of equipment and report malfunctions to the appropriate personnel (charge RN, Clinical Engineering, Maintenance, Help Desk, POMS).
• Identify and report potential safety hazards.
• Be familiar with the locations of fire alarms, extinguishers, and hoses.
• Keep the nurses' station clean, tidy, and organized at all times.

Unit Responsibilities/Accountability

• Serve as a positive role model, maintaining a positive attitude.
• Ensure timely and appropriate follow-through on job functions.
• Participate in unit governance activities.
• Collaborate with the Clinical Manager to develop, implement, and evaluate Process Improvement Plan initiatives to enhance outcomes.
• Advocate for High Reliability principles in patient care and operational efficiency.
• Use data to drive improvement efforts.
• Attend in-services and unit meetings or review meeting minutes.
• Maintain the integrity of unit equipment (cleaning, repairs).
• Train and orient new employees as requested.
• Respond to emergencies and follow directed actions.
• Adhere to the chain of command.
• Complete all unit assignments as requested.