Health Unit Coordinator

About the role

This role provides clerical support to the clinical team, helping with daily patient care tasks. It serves as a key communication link for processing information and requests between patients, staff, visitors, physicians, and other departments.

Responsibilities

• Communication: Keep Clinical Manager and staff informed of any issues; greet and assist patients, visitors, and staff as a receptionist; answer patient call lights promptly and courteously; maintain positive customer relations with physicians, visitors, and patients, using clear and respectful phone etiquette; transfer calls to appropriate personnel efficiently; handle phone inquiries with accuracy, courtesy, and confidentiality; facilitate communication with ancillary departments as needed; collaborate professionally with hospital departments; serve as a resource for locating supplies and medical records; communicate with physician offices about patient consultations and records; adhere to departmental and hospital customer service standards.
• Computer/Chart Responsibilities: Maintain admit/discharge logs (census cards); ensure timely patient admission, transfer, and discharge; enter transport requests into EPIC Bed Management; obtain signatures for Consent to Hospital and Medical Treatment Forms as needed; make copies of Advanced Directives for patient charts; complete consults in Epic accurately; place calls for STAT requests; follow downtime procedures for manual order entry (SRO, BCA Web, BCA Standalone); prepare requisitions for services (e.g., maintenance, clinical engineering); enter and record unit-based charges as needed; run daily audits/reports in EPIC as directed by the department manager; maintain current and old patient charts; place forms and results into charts promptly; copy and retrieve medical records as necessary; keep charts organized and in designated order; prepare charts for new patients, ensuring face sheets, labels, and armbands are included; break down charts for discharged patients, placing the face sheet on top.
• Environment/Supplies/Equipment: Ensure all mobile phones have charged batteries; monitor the tube system, emptying and distributing contents to appropriate nurses; periodically check the fax machine for incoming faxes and forward to the correct personnel; maintain and refill printers, copiers, and fax machines; perform routine maintenance on fax machines, copiers, printers, etc.; order, verify, and store supplies and equipment, maintaining an appropriate inventory as directed by the manager; handle typing and filing tasks for the unit (excluding patient records); assist with unit-specific needs as directed by the manager or charge RN; complete errands accurately and promptly; submit Plant Maintenance Work Requisitions as needed; notify Clinical Engineering about malfunctioning equipment; regularly observe the functioning of equipment and report malfunctions to the appropriate personnel (charge RN, Clinical Engineering, Maintenance, Help Desk, POMS); identify and report potential safety hazards; be familiar with the locations of fire alarms, extinguishers, and hoses; keep the nurses' station clean, tidy, and organized at all times.
• Unit Responsibilities/Accountability: Serve as a positive role model, maintaining a positive attitude; ensure timely and appropriate follow-through on job functions; participate in unit governance activities; collaborate with the Clinical Manager to develop, implement, and evaluate Process Improvement Plan initiatives to enhance outcomes; advocate for High Reliability principles in patient care and operational efficiency; use data to drive improvement efforts; attend in-services and unit meetings or review meeting minutes; maintain the integrity of unit equipment (cleaning, repairs); train and orient new employees as requested; respond to emergencies and follow directed actions; adhere to the chain of command; complete all unit assignments as requested.

Qualifications

• Education: High School graduate or GED
• Licenses & Certifications: None