Health Unit Coordinator

About the role

The Health Unit Coordinator serves as a resource for unit nursing staff, patients, and visitors by assisting with care coordination, providing information, and securing assistance. The Health Unit Coordinator is expected to provide exceptional customer service in a manner that reflects our mission, vision, and values.

Responsibilities

• Performs coordinating functions accurately and efficiently.
• Greets patients and visitors and provides them with direction and information.
• Maintains unit information sources such as care assignments.
• Prioritizes and implements unit and patient needs according to hospital policies, procedures, and standards.
• Ensures interpersonal communication is courteous, responsive, and timely.
• Performs accurate and timely processing of physician orders that are within scope of practice.
• Efficiently processes and documents patient admission, transfer, and discharge in EHR.
• Provides clerical support to the unit and hospital.
• Demonstrates a customer service approach in care and interactions with others.
• Participates in quality improvement activities to evaluate and improve systems and processes that support patient care.
• Maintains patient confidentiality.

Requirements

• High school diploma required.
• A Health Unit Coordinator/Medical Secretary Certificate or two-year degree is preferred.
• At least 1 year of work experience in a Health Unit Coordinator or Medical Secretary position preferred.
• Strong communication and telephone skills.
• Ability to prioritize and organize tasks in a fast-paced environment.
• Computer and clerical skills.
• Ability to establish effective relationships with healthcare team members.
• Strong customer service skills.

Pay

Compensation for this role ranges from $20 to $25 per hour depending on education and experience.