Health Unit Clerk – Labor and Delivery
About the role
Join Cleveland Clinic Akron General’s high‑acuity Labor & Delivery Unit as a Health Unit Clerk (HUC). You will greet newly admitted and transferred patients, coordinate communication between visitors, families, and healthcare staff, and help create a healing and supportive environment. The position offers opportunities for professional development, advancement, and additional education.
Responsibilities
- Perform administrative and clerical duties.
- Conduct an in‑person greeting and welcome newly admitted and transferred patients to the unit.
- Respond to patient call lights in a manner that expedites appropriate follow‑through as needed.
- Make rounds on patients throughout their hospital stay.
- Communicate with and facilitate communication between patients, families, other departments, and healthcare team members regarding patient care.
- Assist with processing patient admissions, transfers, and discharges.
- Provide concierge service to assist patients and families with wayfinding and directing them to available resources.
- Assemble and maintain patient medical records and other documents related to patient care.
- Troubleshoot equipment such as call system, portable phones, WOWs, and other unit devices.
- Keep nursing stations clean and organized.
- Complete mandatory education and training.
Minimum qualifications
- High School Diploma or GED.
- One year of experience in a customer‑service‑related role.
- Prior job experience with typing or computer training, or equivalent coursework.
Preferred qualifications
- Microsoft Office experience.
Physical requirements
Requires full range of motion, manual and finger dexterity, and eye‑hand coordination. Frequent data entry, standing, and walking for extensive periods are required. Normal or corrected speech, hearing, and vision are needed. Some exposure to communicable disease or body fluids is possible. Personal protective equipment is used in accordance with Standard Precautions.
Schedule
Evenings from 3:00 PM – 11:30 PM, including every other weekend and three holidays per year.