Health Unit Assistant

Responsibilities

• Welcome and assist patients, visitors, and staff with professionalism and courtesy.
• Answer and direct phone calls and unit communications promptly and accurately.
• Manage multiple tasks and requests efficiently while maintaining accuracy and attention to detail.
• Update and maintain patient records in the electronic health record (EHR) system in accordance with documentation and privacy standards.
• Support patient flow by coordinating admissions, transfers, and discharges in collaboration with nursing and admitting staff.
• Assist with scheduling diagnostic tests, procedures, and follow-up appointments as directed.
• Communicate clearly and effectively with multidisciplinary team members to support patient care and safety.
• Handle sensitive and confidential information with discretion and maintain a professional demeanor at all times.
• Affords assistance with orienting new staff to the role.
• Assists with maintaining office equipment and supplies as directed.
• Performs additional clerical and support duties as assigned.

Qualifications

• Education: High school graduate or equivalent.
• Experience: 1 year of previous clerical, customer service or other experience in healthcare setting required.
• Knowledge/Skills/Abilities: Writes, reads, comprehends and speaks fluent English. Multicultural sensitivity. Microsoft Office – basic computer skills. Customer/patient focused.