Health Technology Support (IT User Support Technician)

About the role

Health Technology Support (HTS) provides mid-level technical support to faculty, staff, and students. HTS teams are integral to the success of the health sciences missions of Indiana University.

Responsibilities

• Resolves mid and low-level problems and, as necessary, refers more complex problems to appropriate supervisors and/or senior-level support staff.
• Interprets problems and provides technical support for hardware, software, and systems.
• Follows established protocols to provide technology solutions in support of students, faculty and staff.
• Shares resources and training materials to assist users.
• Identifies recurring difficulties/problems and reports on trends.
• Updates documentation as needed.

Requirements

• 2 years of computer support or related experience.
• Preferred: COMPTIA A+ certification upon date of hire.

Skills

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast-paced, dynamic environment.
• Highly thorough and dependable.
• Friendly and service-oriented.
• Experienced understanding of computer operating systems.
• Basic knowledge of Windows and Mac desktops.
• Basic knowledge of Microsoft Office suite.
• Skills utilizing and troubleshooting university systems.

Benefits

This position is eligible for a comprehensive range of benefits including:

• Comprehensive medical and dental insurance.
• Health savings account with generous IU contributions.
• Healthcare and dependent care flexible spending accounts.
• Basic group life insurance paid by IU.
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance.
• Base retirement plan with generous IU contributions, subject to vesting.
• Voluntary supplemental retirement plan options.
• Tuition subsidy for employees and family members taking IU courses.
• Generous paid time off plans.
• Paid leave for new parents and IU-sponsored volunteer events.
• Employee assistance program (EAP).