Health Systems Field Sales Liaison

About the role

Mckesson is seeking a Health System Account Liaison to serve as a key customer relationship partner for our health system accounts, including hospitals, integrated delivery networks, and long-term care providers. This entry-level field sales support role involves working on-site with pharmacy directors, buyers, and staff to resolve customer issues, drive satisfaction, and support account renewal strategies.

Responsibilities

• Manage customer relationships by serving as the primary day-to-day contact for small-to-mid-size health system accounts, proactively addressing issues and ensuring high levels of customer satisfaction.
• Support the field sales team by handling sales support tasks and administrative functions, enabling senior sales executives to focus on strategic account growth and engagement.
• Collaborate closely with the field sales team and cross-functional internal partners to ensure our health system customers receive an exceptional experience.
• Drive the customer roadmap by partnering with field sales to execute account renewal strategies and identify opportunities to present products, solutions, and services that benefit the customer.
• Navigate contracting processes by supporting or leading contract negotiations for assigned accounts.
• Spend the majority of your time on-site at customer locations, building trust and strengthening partnerships through regular face-to-face engagement.

Requirements

• Degree or equivalent experience and typically requires 2+ years of relevant experience
• 2+ years of experience in healthcare, pharmaceutical distribution, sales support, or customer-facing account management
• Demonstrated experience managing customer relationships or resolving customer escalations
• Intermediate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• Must have a valid driver's license with a clean driving record

Preferred Skills/Experience

• Experience working within health systems, hospital pharmacy operations, or pharmaceutical supply chain
• Familiarity with customer satisfaction metrics (e.g., Net Promoter Score) and account management tools
• Strong verbal, written, and interpersonal communication skills with the ability to engage effectively across all levels of a customer organization

Physical Requirements

• Ability to travel up to 75%, including regular on-site visits to customer locations across assigned territory
• Must be able to work in a field-based environment with frequent travel by car

Pay

The pay range for this position is $100,800 - $168,000. Total Target Cash (TTC) is defined as base pay plus target incentive.