Health Suite Medical Office Assistant/Certified Medication Technician

Position Summary

Working in accordance with the established Everstand Policies and Procedures and the Maryland Board of Nursing to provide administrative and clinical services in the dual role of a Medical Office Assistant and Certified Medication Technician. The Medical Office Assistant/Certified Medication Technician will manage and monitor an efficient Health Suite which includes: administration of medications; coordination of routine medical and dental care; health education for youth; and all administrative tasks.

About the Role

Essential Functions

• Answer the telephone, direct patient and staff flow of traffic, and assist in relaying medical information to staff.
• Arrange and communicate with staff for all in house and outpatient medical appointments/services to include: hospital emergencies and/or admissions, medical appointments, laboratory services, vaccine clinics, x-rays, and ultrasounds.
• Schedule appointments, accompany youth on specialty medical appointments, and communicate provider’s questions/concerns to ensure accuracy and patient safety.
• Produce weekly resident appointment list and ensure all staff are aware via email and hard copies in staff mailboxes.
• Audit, track, and schedule annual physical, vision, and bi-annual dental appointments.
• Update and file patient medical records, including retrieval and copies of medical records necessary for staff reports and outpatient services.
• Organize and maintain residential medical charts.
• Assist with filling out insurance forms for medical billing.
• Handle correspondences, bookkeeping, and assist with billing and coding.
• Inventory and maintenance of all administrative and medical supplies and medications.
• Data entry of medically pertinent information, create spreadsheets, formulate and implement policies.
• Evaluate productivity and develop plans to improve efficiency.
• Makes sound employment practices by adhering to all BCC policies, procedures, and standards, local, federal and state regulations and employment laws.
• Supervise patient and staff satisfaction through excellent customer service, communication, teamwork, safe practices, attendance, punctuality, and strong leadership.
• Assist with Certified Medication Technician initial training and renewal process, including completion on purchase orders.
• Maintains confidential files.
• Complies with regulatory and legislative requirements.

Responsibilities

Administrative Duties

• Manage and monitor an efficient Health Suite which includes: administration of medications; coordination of routine medical and dental care; health education for youth; and all administrative tasks.
• Answer the telephone, direct patient and staff flow of traffic, and assist in relaying medical information to staff.
• Arrange and communicate with staff for all in house and outpatient medical appointments/services to include: hospital emergencies and/or admissions, medical appointments, laboratory services, vaccine clinics, x-rays, and ultrasounds.
• Schedule appointments, accompany youth on specialty medical appointments, and communicate provider’s questions/concerns to ensure accuracy and patient safety.
• Produce weekly resident appointment list and ensure all staff are aware via email and hard copies in staff mailboxes.
• Audit, track, and schedule annual physical, vision, and bi-annual dental appointments.
• Update and file patient medical records, including retrieval and copies of medical records necessary for staff reports and outpatient services.
• Organize and maintain residential medical charts.
• Assist with filling out insurance forms for medical billing.
• Handle correspondences, bookkeeping, and assist with billing and coding.
• Inventory and maintenance of all administrative and medical supplies and medications.
• Data entry of medically pertinent information, create spreadsheets, formulate and implement policies.
• Evaluate productivity and develop plans to improve efficiency.
• Supervise patient and staff satisfaction through excellent customer service, communication, teamwork, safe practices, attendance, punctuality, and strong leadership.
• Assist with Certified Medication Technician initial training and renewal process, including completion on purchase orders.
• Maintains confidential files.
• Complies with regulatory and legislative requirements.

Qualifications

Required Education and Experience

• High School Diploma or Equivalent
• Credentialed Medical Assistant, or Certified Medical Administrative Assistant
• Active certification as a Maryland Certified Medication Technician without disciplinary infractions or willing to obtain

Skills

Knowledge of medication administration

Ability to communicate in a clear, concise manner both orally and written

Ability to understand medical abbreviations, terminology, and military time

Basic computer proficiency to include MS Word, Excel, and Outlook

Basic mathematical skills, including conversions and metric system

Knowledge of symptoms and treatments for childhood diseases

Knowledge of normal and abnormal human behaviors

Knowledge of side effects of medications

Ability to interact positively with a caring, nurturing, professional attitude

Ability to plan, implement, and track effectively

Demonstrate a willingness and ability to learn and evolve with changes in the organization and in health care

Ability to multi-task under pressure and deadlines

Valid Driver’s License

CPSTB

Physical Federal and State Fingerprinting Background Checks

Drug screening (Pre-Employment and Random)

Knowledge of CDC and OSHA training for hazardous waste, TB management, and blood borne pathogen standards

Benefits

N/A

Pay

N/A

Schedule

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. Eligible for flex schedule. Not essential for inclement weather.

Non-Essential Functions

N/A

Competencies

• Accountability for Others
• Attention to Detail
• Emotional Control
• Flexibility
• Following Directions
• Frequent Interaction with Others
• Handling Stress
• Meeting Standards
• Monitoring Others
• Organized Workplace
• Personal Accountability
• Respect for Policies
• Sensitivity of Others
• Urgency

Supervisory Responsibility

N/A

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. In the nature of being at a residential and school living environment there may be times you experience conditions in which challenging behavior can be exhibited from our youth to include but not limited to, physical agitation, physical violence and/or emotion outburst.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours Of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. Eligible for flex schedule. Not essential for inclement weather.

Additional Eligibility Qualifications

• Experience working with children/adolescents diagnosed with Autism, Emotional Disability, Intellectual Disability, and/or Specific Learning Disability
• One (1) year related experience in a medical environment
• Completion of Medical Terminology course
• Office experience and proficient computer skills