Health Solutions Specialist Mid Level (Level 1) - Life Company
The Opportunity
USAA is currently looking for dedicated Health Solutions Specialists (Mid-Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities).
The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products.
We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the Phoenix, AZ.; Colorado Springs, CO. or Plano, TX. campus. Relocation assistance is not available for this position.
What you'll do:
- Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes.
- Asks questions to discover key information and life events and understand need or problem. Documents relevant information.
- Recognizes life events, understands and assesses the member's needs, financial situation, and goals.
- Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s).
- Educates the member on how regulatory changes will impact a product.
- Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications.
- May provide limited member servicing support.
- Ensures adherence to company and regulatory practices.
- Supports enterprise business goals through the achievement of individual referral and product acquisition goals.
What you have:
- A High School Diploma or General Equivalency Diploma required.
- Required maintenance of Life and Health license.
- Required annual completion of AHIP and Broker/Carrier appointments.
- 2 or more years customer service/sales experience.
- Experience delivering frequent written and oral communication.
- Experience acquiring and applying new concepts and information.
- Experience processing and analyzing information.
- Experience fulfilling requests and meeting deadlines.
- Experience resolving conflict and negotiating.
- Experience multi-tasking in an operating systems environment.
- Experience participating in or leading teams.
What sets you apart:
- Must possess a valid NPN with a clean National Insurance Producer Registry (NIPR) record, ensuring seamless appointments eligibility with all partnering insurance carriers.
- Current Health License.
- 3 or more years of experience working with Medicare Advantage and Medicare Supplement Plans.
- 3 or more years of experience working during the Medicare Annual Enrollment Period (AEP).
- 3 or more years of experience working with Final Expense Policies.
- Life Insurance Sales experience.
- Call Center experience a plus.
Compensation
The salary range for this position is: $54,550 - $92,060
Benefits
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.