Health Solution Specialist Intermediate (Level 2) – Life Company

About the role

USAA is seeking dedicated Health Solutions Specialists (Intermediate Level) to join their team. This role offers a flexible work environment with a potential hybrid opportunity after six months.

Responsibilities

• Receives inquiries or requests for advice or service from current members through various channels, including phone calls, emails, and faxes.
• Documents relevant information and recognizes life events to understand the member's needs, financial situation, and goals.
• Makes recommendations and motivates members to take action on recommendations.
• Overcomes objections using advanced sales techniques and persuasion skills and implements recommendations.
• Educates members on how regulatory changes will impact a product and articulates benefits to motivate the member to acquire and/or retain various health products.
• Supports enterprise business goals through the achievement of individual referral and product acquisition goals.
• Acquires and applies advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long-term care solutions to assist members with choosing and managing the best products for their needs.
• Works with brokered products and acts as an agent for the member.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• High School Diploma or General Equivalency Diploma required.
• Required maintenance of Health license.
• Required annual completion of AHIP and Broker/Carrier appointments.
• 1 or more years of customer service/sales experience.
• Experience delivering frequent written and oral communication.
• Experience acquiring and applying new concepts and information.
• Experience processing and analyzing information.
• Experience fulfilling requests and meeting deadlines.
• Experience resolving conflict and negotiating.
• Experience multi-tasking in an operating systems environment.
• Experience participating in or leading teams.

Qualifications

• Successful completion of a job-related assessment may be required.

What Sets You Apart

• Current Health License.
• Experience working with Medicare Advantage and Medicare Supplement Plans.
• Experience working with Final Expense Policies.
• Experience in Life Insurance Sales.
• Experience in Call Center.

Pay & Benefits

The salary range for this position is: $45,470 - $76,730. USAA does not provide visa sponsorship for this role. Applicants must not require visa sponsorship for this role. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.