Health Services Specialist (GO1205 - Kyle)

Responsible

To provide excellent customer service to all members of the Center.

Maintain confidentiality of all information and provide flexibility in practice staffing arrangements.

Duties And Responsibilities

• Performs new patient registration, updates patient information, data entry of demographics, and any other required information.
• Verifies and activates appropriate patient insurance plan on electronic practice management system.
• Manages member account balances to include cash collection, old balances, and same-day service balances.
• Regularly monitors and ensures assigned providers' schedules are filled at capacity via walk-ins and call reminders to members with next day appointments.
• Refers patients for screening to determine eligibility for special funding and refers patients with high account balances for consultation.
• Overserves the general waiting area, ensuring member check-in process is efficient, and reporting problems or irregularities to appropriate authorities.
• Prepares for next day clinic session to include printing of appointment list, confirming appointments, noting alerts for payments and balances, obtaining current insurance information, updating proof of income, pre-registering patients, and screening patients for program eligibility.
• Completes patient dismissal to include scheduling of follow up appointments and collects remainder of patient portion of current charges.
• Completes end-of-day reconciliation report; ensures that cash collection and credit card payments reconcile with practice management report; ensures that cash is secured and deposited into a safe at the end of the day.

Job Qualifications

• High School graduate or equivalent required.
• Minimum one year experience in front office duties.
• Medical Assistant or Dental Assistant training preferred.
• Demonstrates good verbal and written communications, with good interpersonal and organizational skills.
• Experience with insurance verification and referrals preferred.
• Possesses computer skills with proficiency in data entry and keyboarding skills.
• Has knowledge in healthcare billing, to include Medicaid, Medicare, and Private Insurance.
• Absorbs good attention to detail.

Physical Activities And Requirements

• Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects.
• Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly.
• Hearing: Able to hear average or normal conversations and receive ordinary information.
• Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers.
• Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials.
• Physical: Sedentary work; sitting most of the time. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.