Health Services Coordinator - ABA Intake & Authorizations

Benefits

• bonus
• Health insurance
• Paid time off
• 401(k)

What You’ll Do

• Answer caregiver calls and guide families through the intake process
• Collect and document intake information for new referrals
• Send intake packets and consent forms to families
• Follow up with caregivers on incomplete paperwork, missing signatures, and pending documents
• Verify insurance benefits and eligibility for new referrals
• Request and track initial assessment authorizations and therapy authorizations
• Maintain accurate records in company systems and intake tracking tools
• Follow up with families and insurance companies to keep cases moving forward
• Complete monthly eligibility checks and annual benefits verification for active clients

What We’re Looking For

• Experience in healthcare intake, insurance verification, authorizations, ABA administration, medical office administration, or a similar role
• Strong phone, follow-up, and customer service skills
• Excellent attention to detail and ability to manage multiple open cases
• Experience working with commercial insurance and/or Medicaid
• Strong organizational and documentation skills
• Comfortable learning and using multiple systems, spreadsheets, and payer portals
• ABA, pediatric therapy, or behavioral health experience is a plus

Why Join ABA Squad?

• We care deeply about creating a positive experience for families from the very first call
• We’re looking for someone who is proactive, dependable, and genuinely enjoys helping families navigate the intake process while keeping everything organized behind the scenes
• Flexible work from home options available