Health Screener

About the role

This job description outlines the general nature and level of work performed by employees assigned to this department. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

The role involves welcoming patients and visitors, providing information and directions throughout the hospital, and delivering patient information in compliance with HIPAA requirements and organizational privacy policies. It also includes assisting in improving patient satisfaction, anticipating family needs, resolving issues before they escalate, and receiving guest suggestions and complaints for proper escalation.

This position does not formally supervise employees.

LCMC Health is a community where people make health happen. With deep New Orleans roots, its mission is to bring the best possible care to every person and parish in Louisiana and beyond, adding heart and soul to healthcare. The organization celebrates authenticity, originality, equity, inclusion, and a welcoming “come on in” attitude as the foundation of its culture of everyday extraordinary.

University Medical Center, part of LCMC Health, is a world‑class academic medical center and the largest medical training center for healthcare professionals in Louisiana. For over 300 years it has served as the region’s safety‑net hospital for poor and underserved communities, aiming to become the epicenter of medical care, education, and research.

Employees are encouraged to deliver healthcare with heart, give people a reason to smile, put love into their work, be honest and compassionate, bring lagniappe to everything they do, embrace one‑of‑a‑kind care, see opportunities rather than problems, cheerlead ideas and differences, and love what makes them unique — because LCMC Health does.

Responsibilities

• Welcomes patients and visitors to the hospital.
• Provides information and directions to locations throughout the hospital for patients and guests.
• Provides patient information in compliance with HIPAA requirements and organizational privacy policies.
• Assists in improving patient satisfaction.
• Anticipates family needs and resolves issues before they become a major source of concern.
• Receives guest suggestions, complaints and escalates through proper channels.

Requirements

High School Diploma/GED or equivalent OR 2 years of work experience.