Health & Safety Helpdesk Advisor

About Us

WorkNest’s 800+ colleagues support over 50,000 organisations worldwide, helping them manage risk, improve performance, and protect what matters most. Combining smart technology with expert advice across Employment Law, HR, Health & Safety, Cyber Security, ISO, and Compliance services, we act as a true extension of our clients’ teams.

Following significant growth over the past two years, including international expansion and strategic acquisitions, WorkNest is continuing to grow at pace. As part of Axiom GRC, we have ambitious plans for the future, with a goal of building a £250 million business through sustained growth and innovation. As our business continues to evolve, so do the opportunities for our colleagues. Join us and be part of a collaborative, forward-thinking organisation where your contribution can make a real impact.

About the Role

We're looking for someone who enjoys helping people, solving problems, and delivering excellent customer service. You'll provide practical Health & Safety support to our clients over the phone and by email, work closely with our consultants, and help ensure our clients get the very best from our services.

Responsibilities

• Provide practical Health & Safety support to clients over the phone and via email.
• Work closely with consultants to deliver high-quality service.
• Build trusted relationships with clients and colleagues.
• Manage a varied workload in a fast-paced environment.

Requirements

• A Level 3 Health & Safety qualification (such as the NEBOSH General Certificate) or willingness to undertake one.
• Excellent communication skills with the confidence to build relationships over the phone and via email.
• Strong organisational skills and the ability to manage competing priorities.
• Good IT skills, including Microsoft Office, and confidence learning new systems.
• A proactive approach with a genuine desire to learn and develop.
• A passion for delivering outstanding customer service and finding practical solutions.

Qualifications

This role is ideal for someone at the start of their Health & Safety career. Whether you're newly qualified with a Level 3 Health & Safety qualification or are willing to work towards one, you'll have a genuine enthusiasm for learning and building your expertise.

Skills

• Positive team player with a collaborative mindset.
• Organised and detail-oriented.
• Comfortable working independently and managing priorities.
• Strong problem-solving skills and proactive attitude.

Benefits

• Hybrid working: 2 days in the Chester office, 3 days at home.
• Opportunity to develop your experience within a growing, technology-driven business.
• Collaborative team and supportive culture.

Pay

£28,000 - £30,000 per annum