Health Related Social Needs (HRSN) Coordinator - SS010

About the role

The Health-Related Social Needs (HRSN) Coordinator plays a critical role in supporting individuals experiencing housing instability or homelessness by helping them access housing-related benefits, services, and resources.

Responsibilities

• Identify individuals eligible for HRSN benefits and services.
• Develop individualized housing support plans in collaboration with participants, care teams, and housing partners.
• Cook up referrals to housing providers, supportive programs, and community-based organizations using closed loop referral software.
• Provide housing navigation and tenancy support services.
• Manage a weekly caseload provided by the HRSN Manager, and collaborate with other HRSN Coordinators on.
• Conduct ongoing follow-up to support housing stability and continuity of care.
• Complete invoicing and documentation for housing-related HRSN services.
• Serve as a liaison between care coordination teams, housing agencies, and community partners.
• Educate participants on housing resources, program expectations, and participant responsibilities.
• Maintain working knowledge of and provide referrals to community services and resources, including Aging and Disability Services, Housing Assistance, Transportation, Food/Shelter Services, and Public Health resources.
• Provide culturally informed support to staff working directly with clients to ensure culturally responsive service delivery.

Qualifications

• A bachelor's degree in a related field such as social work, public health, or a related field.
• At least 2 years of experience in housing services, preferably in a similar role.
• Strong knowledge of housing programs, tenancy processes, landlord engagement, and housing-related administrative workflows.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite.